. I was very sceptical after reading few bitter and negative comments but in the end I was positively surprised. I recently booked my car in for a service and a warranty issue. Optional final payment not payable if you opt to return the motorcycle at the end of the agreement (motorcycle condition, excess mileage and other charges may be payable). Good afternoon, thank you very much for your wonderful comments! Browse our entire inventory at Tom Bush BMW Orange Park and find your next BMW in Jacksonville, FL with ease! - show. Our welcoming and knowledgeable team of individuals are here to help make your experience as seamless as possible. With our BMW range now boasting more models than ever before, finding the perfect BMW for you has never been easier. MARTIN DUNN General Manager BMW New, BMW i and Approved Used Sales. Park Lane | Authorised BMW Retailer. Im sorry to hear about the disappointment you have with the way in which my colleague Tracys handled your complaint.Having looked into this, I can see the information Tracys given you is correct. for its general insurance mediation activities. All BMW Motorrad Premium Selection motorcycles are sold with two years Roadside Assistance cover. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken. We are delighted that you are confident with our job and recommend us, we will share it with Linda and the whole team. We also ensure all reviews are published without moderation. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. 0370 700 5216. Bought a 69 plate 430 and considering the prestige of being on park lane, their service is nothing like prestige. Always helpful knowledgeable and professional. SO 48 HOURS NOTICE, COLLECT ON THURSDAY 02nd July. Thank you all. Contact us. Chris was casual, easy to talk to and extremely professional, I could not have asked for a better service advisor! Also when I went to collect the car it was a state. We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. After unexpected problem with my S1000R BMW assistance direct me to the guys in Battersea. That's why we have the expertise and knowledge to help in every possible way. Ref No. My address and contact number is known to you already as part of the original order. SCOTT REDDING. Thank you. Well done Hussein and Tony! Best wishes, BMW Park Lane. She's exceptionally competent in making sure that all bases are covered. BMW Park Lane | 15,852 followers on LinkedIn. Join the BMW Park Lane team. The BMW air conditioning system works to not only keep your BMW cool on those hot summer days but to ensure you get cleaner air circulating your vehicle. Long-lasting technology, reliable service and optimum parts supply appeal to reason innovative ideas, superior chassis and suspension and distinctive engines provide the right feeling. Our knowledgeable sales and finance team will provide you with exceptional customer service throughout your entire car buying process. Jordan is a real gem. Speak to a specialist. Arrived at BMW Battersea , later than I had wished, for the recall notice to be effected. Best wishes, BMW Park Lane. We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. Best wishes, BMW Park Lane. On this occasion Chris Mallouppas was outstanding from start to finish! Work life balance can be affected by targets but this is normal in a sales environment. Car dealership. and some lousy excuses from him and his manager! Nearest Station Queenstown Road (Battersea) (0.33 miles) Category Garage Services. Service: 01926 333888. Collected the car on return; all work done and the car was returned lovely and clean! The open road is . I certainly recommend this establishment to give you confidence that professionals are looking after your BMW. How is BMW helping London move towards a more carbon-free existence? Please note, we will be unable to arrange delivery of your new lease vehicle without a completed agreement that has been checked and authorised. They are the ones that ran my car around for 180 miles and gave my car back battered inside after a service. We are delighted to read your comments and we will be sure to share it with Jordan. Good Morning Charlotte, Thanks for taking the time to leave us a review. No. WAYNE MANTON Contact us. Menu control Park Lane . The BMW Motorrad Performance Academy offers on-track training experiences for those looking to develop their skills to become faster, safer and more accomplished on a circuit. 0370 700 5216. Find out more about how AdBlue works. If I did I would be picking holes for the sake of filling in this box. With finance options that can be tailored to suit you, we aim to provide a flexible and personal experience. Offers and benefits offered through our partners exclusively available to our Park Lane Group Customers. The BMW Warranty means your BMW Approved Used Car has unlimited mileage protection against breakdown and repair costs for parts and labour for a minimum of 12 months*. Thank you to Robbie and all the team! BMW Select is a form of hire-purchase agreement provided by BMW Motorrad Financial Services, a trading name of BMW Financial Services (GB) Ltd, Summit ONE, Summit Avenue, Farnborough, Hampshire GU14 0FB. . Limited is an appointed representative of BMW Financial Services (GB) Limited, which is authorised and regulated by the Financial Conduct Authority, BMW Group Park Lane enjoys the role of the flagship store in the UK for BMW and MINI products. Our commitment to you is to maintain the highest possible retailer standards at all times, whether you are searching for a new . Here are 8 tips for writing great reviews. Rude and unhelpful as soon as they have your money. Sales: Faisal Janjua, Andrew Sabey, Charles Brook. The level of attentiveness is simply second to none. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. Good Morning Raviv, Many thanks for taking the time to leave us a 5 stars review again! We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. Kam Pankhania. I have just picked up my Pat Moss Special Edition Mini!!! We are delighted to read your comment and we will ensure to share it with the whole team. We are delighted to hear you had a great service by Jordan. *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. Visit us for all your BMW New, Approved Used & Aftersales needs. At the time I the car was leased, with a mind to purchase it. Only while stocks last. Office: 2 Penman Way, Grove Park, Leicester LE19 1ST Registered in England. Now for the most exciting part. We were very happy with the service we got from him and BMW. Also when my service came in they reported a punctured tyre - however on the report - it wasn't even the correct make and the windscreen wipers weren't even replaced. Low rate finance available, including HP and PCP. Here are 8 tips for writing great reviews. In particular, I would highly recommend Hussein Qureshi and Tony Pasztor. Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. So we can arrange collection could you please let us know: Preferred collection day (Mon-Fri) Full address Mobile contact number Thank you for your understanding. As soon as you sign the Master Hire Agreement your cooling off period will start (a 14 day period of time where youre allowed to withdraw your order if you change your mind), it ends 14 days from the date you signed the document. BMW will no longer be supplying police cars to forces in the UK. Below is the response from their own Head Office ____Thanks for your recent contact with BMW UK Customer Service, your concerns have been passed to me to respond to. She kept me fully updated and I felt confident my vehicle was being looked after in a timely manner. 1 person found this useful. Dont hesitate to get in touch with one of our certified BMW experts. Exemplary customer service, they even washed my car for me which was lovely. With one fixed monthly payment, you can get all the quality you expect from BMW for your services and parts. Get in touch with us online or on the phone to book your visit. Book your instore or online appointment and test drive with our dedicated team today! Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. I have been trying for over 5 weeks to get someone to come back to me and not one person even answers the email. Well arrange everything, from recovering your vehicle and delivering it to a BMW Approved Bodyshop to dealing with the insurers and admin. Ordered a car with very low mileage almost new to find when it was delivered to have all alloys damaged and fresh paint chips to drivers door edge. We are currently experiencing issues with our online service booking system and app. Before the pandemic hit us - I gave my car in for service and mentioned my tyre light in the car was coming up. I do not recommend buying from Park Lane and especially from Jake, he nor his manager did not apologize and tried to blame their poor customer service on Covid-19! Anyone can write a Trustpilot review. Whether your bike needs a running-in service, MOT check or an annual service, you can book your bike in with one of our expert technicians. I have now wasted this morning waiting for a collection from your courier. Search for your BMW. When you buy an Approved Used Bike you won't pay any arrangement or set up fees on any of our finance agreements. I am truly sorry and I would like to sincerely apologise for any inconvenience caused. I brought my vehicle to Park Lane Battersea Aftersales, and I can honestly say it was the best customer service I have received. I have sent your request to the relevant department and I will get back to you the minute I have a response. Hussein Qureshi was very helpful. Welcome to Tom Bush BMW . Hi Yasmine, Thank you very much for your wonderful review! Excellent communication. Registered Name: BMW Park Lane. If youd be interested in joining our Park Lane Party, please email us. Great service - great car. BMW Motorrad Park Lane is a credit broker, not a lender. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And unhelpful as soon as they have your money and the whole team finding the perfect BMW for wonderful... Ones that ran my car in for service and mentioned my tyre light in the car was returned and... Had a great service by Jordan up fees on any of our certified BMW experts at time! You is to maintain the highest possible retailer standards at all times, whether you are confident our. 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