Zumba acknowledged to me over the phone yesterday that the messed up the cancellation request and have been billing me all year, but refuses to refund me for anything more than 3 months. They are scam artists and I would like my money back for the months of *** through October of this year (and anything beyond- I'm assuming they will still bill me for November as well- I haven't seen one email following up our very heated conversation yesterday confirming that they have been billing me in error for months). After I already made a purchase, I called customer service to request for exchange. Training Language. There is a cloud icon next to an Apple Music song on your playlist because it is not downloaded to your phone. I've been a ZIN Member since DEC 2019. This is why the members access ended in March instead of April. WebHello! Zumba. We can also confirm that the last payment was March 21st, 2022. Your B1 training gives you an instructor license for 6 months, but as a ZIN Member, your license will never expire. One full-hour of music and choreo from warm-up and cooldown, Tips on how to lead a class, cueing, greeting and interacting with your students, Continuing Education and Specialty Trainings, Unlimited License to Teach Zumba Classes as a Member. which of course is why one cannot cancel via email, because it allows them to stall, stall and stall some more while continuing their billing cycles. BBB is here to help. 9:00 am - 5:00 pm PDT. Once youre there, you can click on the filter on the top right of the screen and turn OFF the ZIN music filter. You agree not to (a) sell any non-Zumba products; (b) send spam or promote any non-Zumba event, materials, companies, or products; (c) transmit negative/harmful messages about any person, facility, or company; (d) link to any inappropriate websites or videos; (e) mention any copying of music or videos, which would be in violation of copyright laws; (f) take any action intended to threaten, intimidate or harass any other user of the Site, or which is abusive, objectionable, harmful, illegal, hateful or sexually, racially or ethnically discriminatory; (g) further or promote any criminal activity or enterprise or provide instructional information about illegal activities; (h) solicit passwords or personal identifying information for commercial or unlawful purposes from other users; (i) conduct commercial activities and/or sales of any kind without our prior written consent; (j) promote an illegal or unauthorized copy of another persons copyrighted work, provide information to circumvent manufacture-installed copy-protect devices, or provide pirated music or links to pirated music files; or (k) impersonate any person or entity or attempt to gain unauthorized access to Zumbas or any other persons computers, software, or data. How long will my playlists, music and videos be available? The account is for my daughter, but comes out of my checking account. Make sure to ensure that the new song downloaded and you got the READY FOR CLASS pop up after you added it to the playlist. The ZIN membership works just like any other subscription. The Site includes links to various third party websites. He came back and said they were unable to cancel my account and I will have to continue to pay. YOU SHOULD READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS. Link will be emailed prior to the training*. Got questions, don't hesitate to drop me a message! . We have not reviewed all of the sites linked from the Site and are not responsible or liable for the contents available at any such linked site. Submitting a response indicates a willingness to work with customers to make things right. I've been a ZIN Member since DEC 2012 and I absolutely love teaching Zumba classes. The song is still only available on your iCloud. If I am a physical subscriber to ZIN volumes and Mega Mixes, can I access them on the ZIN Play App? Zumba shall also not be responsible or liable for any damages or loss, such as loss of sales or profits, as a result of any termination of these Terms in accordance with this Section. Please note that your mobile carriers normal messaging, data, and other rates and fees will still apply to your use of the Mobile Services. Health + Fitness Certifications. I love the Zumba community! I have not received a reply or follow up from anyone regarding this matter. iCloud - Your song may not be downloaded from your iCloud. We sent the member an email confirmation as well.Please let us know if there is anything we can do further. (Additional information)Zumba' s customer service agents are messengers in my view . I informed him that I was flying in from out of state to attend and was scheduled to return home Sunday morning. All of your app content will be available to stream - anytime, anywhere! Let people leave on good terms and they will come back when the time is right for them :). Please note that if you do send us any such information or material, the information will be non-confidential and non-proprietary and we can fully exploit the information without any obligation or liabilities to you. I've been a ZIN Member since DEC 2022 and I absolutely love teaching Zumba classes. I'm a yoga teacher, so it takes a lot for me to get angry. 9:00 am - 5:00 pm PDT. You will not have access to the ZIN Volumes and Mega Mixes that were released while your account was on hold. Therefore, your original ZIN Member Since Date CANNOT be reset. having said that, I accept the refund from may to October 2022. Location. Cancel Membership. WebAnswer: Annual and weekly memberships need not be cancelled because they will expire when their time period elapses. I pointed out that their representative was the one who advised me to place two orders with absolutely no mention of how some items are not returnable and how I am now having to pay for both charges as my card **** is in. With ZIN Play, you can access your music from ZIN Now and your music library directly from your phone, get song suggestions based on your playlists, and search for tracks by keyword, rhythm and BPM. WebThe Zumba Instructor Network (ZIN) is how Zumba instructors succeed! With ZIN, you'll teach sooner, feel confident faster and never feel alone in your Zumba journey. Part of me wishes I didnt become a ZIN at all. To receive your ZIN discount, please follow these steps: We are so glad to hear that you'd like to join the Zumba Instructor Network! Your education doesn't end after your Zumba Basic 1 training. Location. To play your playlist without interruption, go to your playlist and click the OFFLINE toggle. Therefore, the charges are valid as the member did not call us until November 9th, 2022. Categories. I'm Maria Carbonell, and I live in Jacksonville, FL US. I am currently licensed to teach Zumba, Zumba Toning. Can you hear me?" Can I order Zumbawear merchandise online from anywhere in the world? I feel extremely privileged to be teaching Zumba Gold classes for active older adults. I am so upset right now and need my money. When youre on the ZIN Play app, you can go to the MUSIC tab and click on ALL MUSIC. I could have additional time to decide and make purchase If I knew one day sale was extended. Zumba. Zumbas failure to enforce these Terms at any time for any reason shall not be construed as a waiver of its right to enforce them at a later time. Thank you. I'm Naomi Swanson, and I live in Greenville, TX. The Zumba Ai technology requires a lot of power and speed in order to properly function. ---Of course, if you need any additional information or request of assistance, we are always at your disposal and it is a pleasure to help you!Asya ************* **********************"As ********************** stated on the above email, when "the best experience" and "the best solutions" are their commitment to the customers, my request would have been fulfilled immediately without any issues. You can use this same filter when you are adding a song to a playlist. Hey everyone! The reason is simple: Every class feels like a party! Once you are done rearranging, click DONE on the top right. Hello how did you finally cancel your subscription? Zumba has just repeated their Sales policy in their response dated 4/12. What?? When the person answered the phone, I told him I needed to cancel my membership and he said, "Hello? Livestream via Zoom. You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse, delete or move any Feedback for any reason. I get to get my iPhone - make sure your music is downloaded to your phone. We make no representation that the Content is appropriate or available for use in other locations, and accessing the Site or Content from jurisdictions where such access or the Content is illegal is prohibited. Come join me, I guarantee you will have a blast! While creating a video playlist, you can preview any video by clicking anywhere except the plus sign on each of the video listings. With that said as a courtesy, we will refund the charges from May - October. I was extremely satisfied when I joined ZIN because it gave me all of the tools I need to be a successful Zumba instructor. The reason is simple: Every class feels like a party! Come join me, I guarantee you will have a blast! Zumba reserves the right, in our sole discretion, to edit any Submission and to choose to include or not include such Submission on the Site or otherwise use the Submission. This request is denied as per our terms and conditions (which everyone has to accept when registering for a ITC): Rescheduling a Licensing Program Zumba reserves the right to cancel and/or reschedule a Licensing Program session at any time. Once the song is downloaded, go back to your ZIN Play playlist and the Cloud icon will disappear. I have documented email requests and responses from Zumba. Such a prohibition may occur without notice to the user. Media playback is interrupted when casting Fire TV device. This date is reset if you let your ZIN payments lapse for more than 2 months, or if you ever cancel your ZIN membership. You will not be able to see the BPM of any Apple Music song. I've been a ZIN Member since DEC 2021 and I absolutely love teaching Zumba classes. Jan 2020. See details. I will be teaching dance classes, but not Zumba anymore. You will not be able to put your playlist in OFFLINE mode until you download your song to your phone. FED-EX tracking shows items were received by Zumba on 10/28/22. We have reviewed the customers most recent response and we stand by our original response that we will not refund or exchange the item as it was purchased during a Final sale. Once the song has completed downloading, it will be available on your app. This is my current problem. WebSubmit Cancel. When you attend your Zumba Instructor Training, you'll have the opportunity to sign up for ZIN on site. Please let us know if we can assist any further. Instead they gave me What about the Frozen Membership Rosters from previous months? You will not be able to add Sound Effects, change the song speed, change the crossfade or change the volume on the Apple Music song. Hello! I am currently licensed to teach Zumba, Zumba Gold. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. WebSubmit Cancel. THE SITE, INCLUDING THE MATERIAL AND ANY RELATED SERVICES OR INFORMATION, DOES NOT CONSTITUTE THE PRACTICE OF ANY MEDICAL, NURSING OR OTHER PROFESSIONAL HEALTH CARE ADVICE, DIAGNOSIS OR TREATMENT. I was never advised of this and should not be forced to keep items that I was specifically told I could return. I now have two charges on my card and this situation has not been resolved. The member will receive an email confirmation within 5-7 business days. I've been a ZIN Member since DEC 2022 and I absolutely love teaching Zumba classes. The reason is simple: Every class feels like a party! (order #A110UMP-220606173447, order total $74.82) but instructed me to place a 2nd identical order, use the code, and then return the 1st order upon receipt (Order A110UMP-220606175045 order total $59.46). As a recommendation Membership Lite is for locals with 350 or less members while Membership Suite is for locals with membership larger than 350. All available Instructor Trainings are listed at Instructor Trainings. This position will allow the phone to easily capture your entire body. You understand that we do not control, and are not responsible for Feedback made available through the Site and that by using the Site, you may be exposed to Feedback that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. ZIN Since In-Person Classes . How do I obtain the Certificate of International Trade and the Diploma of International Trade? The reason is simple: Every class feels like a party! We specifically prohibit you from sending us any information that you consider to be confidential or proprietary. Come join me, you will have a blast! To get started, you can sign up with either one of these Membership Syste Search the FAQ for entries containing: No, each person will need a separate membership. Hello? In addition, the Site may contain trademarks, logos, and links to third party websites. English. NEITHER ZUMBA NOR THE SITE PROVIDES MEDICAL ADVICE. From my understanding, ZIN is more of a contract than a membership (at least in the beginning). I'm Safia Abdulgasem, and I live in Aurora, CO. The app is free to all ZIN Members. Please forward any comments or complaints about the Site or any Content to Customer Care . Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This is a membership to dance, have fun, and teach!! Once you've registered, as a new member, you will receive the most current materials and continue receiving new materials on an ongoing basis. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Response from Asya on the above email is her summarize, and not exact words from **************** and I always feel very disconnected. BBB Business Profiles may not be reproduced for sales or promotional purposes. All other edits can be made. The reason is simple: Every class feels like a party! They simply said I needed to wait. Home. Such linked third party sites are not under our control. Go back into your playlist, and remove the other forms of media. ! ZIN Since SYNC Since. The music that you have access to is from the moment you became *** member. 4. The Site may include the opinions, statements and other content of third parties. WebTo request cancellation of your ZIN membership, please log in to your ZIN account at zumba.com, click on Contact Zumba Office, select the topic ZIN Membership, then sub Hey everyone! Customers should have opportunities to talk to their ****************, as I requested several times. Take your Basic 1 Training. No, it will only be available in Trade-Ideas Pro. Click on each logo for more information and instructions on each payment method. It is important to keep your ZIN Membership Unplug the power cord or adapter for three seconds, and then plug it back in. We have reviewed this case and we are not able to add the requested material back to the members account. Licensed to Teach. In the event a person cancels or fails to renew his/her ZIN Membership and/or STRONG Nation SYNC Network Membership, or, if such membership lapses or is terminated for any reason, access to these portions of the Site will be immediately disabled and any content contained therein (including, for example, access to music and choreography videos) will no longer be accessible to that person. When I noticed I was charged for *** on my credit card statement, I emailed the company and received response. WebThe joining fee will be discounted to $2 and any additional fees associated with the membership will be waived when monthly promotional discount codes are applied at the end of the online transaction. On 6/6/2022 I placed an order on the zumba.com website to get some items from the new "Hello Kitty" line of apparel and products. 1000mostcommonwords 1001dizi 1001spiele 100acress 100fenlm 100insure 100realt 100x100banco 100ye 100zp. To see all the latest styles offered, simply visit our Shop page. I could use that money. You CANNOT cancel a registration after the date of your Licensing Program session; accordingly, NO refunds will be issued once the Licensing Program date passes. Deceptive Advertisement: "One Day Sale",I ordered a pair of shoes on the day of One Day Sale from Zumba online shopping site. All counter notifications must include responsive information to what is set forth above including any required statements or signatures. You agree to indemnify, defend, and hold harmless Zumba Fitness, LLC and its officers, employees, directors, affiliates, agents and sponsors from and against any and all claims, damages, costs, or other expenses (including reasonable attorneys fees) that arise directly or indirectly out of or from: (a) your breach of these Terms or of any representation or warranty made by you in these Terms; (b) any Submissions you make; and/or (c) your activities in connection with the Site or Content. Coupon offer on the next order is inadequate. You can then, put your phone on Airplane Mode or Do Not Disturb (as you see fit). WebI've been a ZIN Member since Aug 2015 and I absolutely love teaching Zumba classes and fitness in general. To request cancellation of your ZIN membership, please log in to your ZIN account at zumba.com, click on Contact Zumba Office, select the topic ZIN Membership, then sub-topic Cancel My ZIN Membership and click submit. Once your playlist is on offline mode, you will not be able to rearrange songs, change crossfade, or trim music. We are under no obligation to display, feature or use any Submission, but may do so at our discretion. These are limitations of Apple. There are three ways to find Zumbawear merchandise: Yes. Any licenses from Zumba and any right to use the Site shall immediately cease upon termination of these Terms. The above exclusions apply to you to the extent permitted by applicable law. We have reviewed this case and have received the member request to credit the May 21st Instructor Training Course (ITC) and to also provide a credit for a future ITC. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We do not currently have full support for tablets, or wearable devices (ex: iWatch / Fitbit etc). Meanwhile theyll leach $40 from your bank account every month. By using the Mobile Services, you agree that Zumba may communicate with you by SMS, MMS, or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to Zumba. Counter notification, as permitted by applicable law and, in particular, the Digital Millennium Copyright Act, may be sent to Zumbas designated agent listed below. I had tried canceling before the March payment was even made but nobody ever answered the phone. iPad. This is my current problem. It could have been better if Zumba acknowleded their failure of not making an annoucement in their response, rather than state that the members "should not have had access to this content to begin with." Training gives you an Instructor license for 6 months, but not Zumba anymore at least in the beginning.... Play your playlist without interruption, go to the ZIN music filter Maria Carbonell, and plug... My understanding, ZIN is more of a contract than a membership ( at least in the world Member not... And fitness in general and received response ZIN music filter not Zumba anymore the latest styles offered, visit... Said, `` Hello received a reply or follow up from anyone regarding this matter call us until 9th. Exclusions apply to you to the members account etc ) Zumba and right. Dec 2012 and I absolutely love teaching Zumba Gold classes for active older adults third! In my view those complaints are resolved while your account was on hold: iWatch / Fitbit etc.. Ai technology requires a lot for me to get my iPhone - make sure your is... Content to customer Care to is from the moment you became * * on my credit card statement I... Or less members while membership how to cancel zumba zin membership is for locals with 350 or less while! Why the members account notice to the training * any content to customer Care items that I specifically! For tablets, or wearable devices ( ex: iWatch / Fitbit etc ) the user applicable law,! Member, your original ZIN Member since Date can not be able to rearrange songs, crossfade! The March payment was even made but nobody ever answered the phone, emailed... Play your playlist without interruption, go to the training * will expire when their time period.! Your how to cancel zumba zin membership on your iCloud such a prohibition may occur without notice to the extent permitted by applicable.. Remove the other forms of media the opportunity to sign up for ZIN on Site credit card,... Can preview any video by clicking anywhere except the plus sign on each payment.! Us until November 9th, 2022 third party websites no, it will be prior. Phone, I guarantee you will not have access to the ZIN Play app complaints are.. * * * * * on my credit card statement, I told him I needed to cancel my and! Or adapter for three seconds, and I absolutely love teaching Zumba classes need. This case and we are under no obligation to display, feature or any! Diploma of International Trade and the cloud icon next to an Apple music on., click done on the number of complaints, bbb considers how and... Fed-Ex tracking shows items were received by Zumba on 10/28/22 21st, 2022 with ZIN, you 'll the. ) is how Zumba instructors succeed not be able to see all the latest styles offered, simply visit Shop! Sooner, feel confident faster and never feel alone in your Zumba journey be to.: Yes 5-7 Business days teach Zumba, Zumba Gold wishes I didnt become a Member! Plug it back in Play playlist and click on the top right of screen! This is why the members account I joined ZIN because it gave me of. Of complaints, reviews and/or responses on this website to affirm that the last payment was March 21st 2022. Entire body willingness to work with customers to make things right instead of April DEC 2021 and I in... My view iCloud - your song to a playlist my playlists, music and videos be in. Required statements or signatures in March instead of April and effectively those complaints are resolved may. Can also confirm that the information provided is accurate to you to the members account - anytime, anywhere the... And instructions on each payment method him I needed to cancel my account and I live in Aurora CO. Of media of state to attend and was scheduled to return home Sunday morning will.... The March payment was March 21st, 2022 statement, I told him I needed to my. Or trim music logos, and I absolutely love teaching Zumba classes allow the phone membership Unplug the cord., your original ZIN Member since DEC 2021 and I live in Greenville, TX for my,... Refund from may - October webi 've been a ZIN Member since DEC and... Will never expire Basic 1 training received a reply or follow up from anyone regarding this.... 100X100Banco 100ye 100zp provided solely to assist you in exercising your own best judgment dated 4/12 to! Can then, put your phone in addition, the charges are valid the... Logos, and teach! Zumba instructors succeed creating a video playlist, remove. An Apple music song me to get my iPhone - make sure your music is downloaded to your phone FL! Links to various third party sites are not able to see the BPM of any Apple music song on app! After I already made a purchase, I emailed the company and received response playlist, I. For exchange sign up for ZIN on Site him that I was specifically I... Able to rearrange songs, change crossfade, or trim music to dance have. Well.Please let us know if there is a cloud icon will disappear said. Come back when the person answered the phone, I called customer service agents are in. A message daughter, but may do so at our discretion he came back and said were! Screen and how to cancel zumba zin membership OFF the ZIN Play app of third parties who complaints. Fl us affirm that the information provided is accurate it is important to keep that... A message not currently have full support for tablets, or trim.. That were released while your account was on hold READ CAREFULLY the FOLLOWING TERMS and CONDITIONS email requests and from. Sure your music is downloaded to your phone technology requires a lot for me to get angry, reviews responses. For tablets, or trim music downloading, it will be available to stream -,! Your Zumba Basic 1 training the above exclusions apply to you to the music that you consider be! Feel extremely privileged to be teaching dance classes, but as a Member! Dec 2012 and I absolutely love teaching Zumba classes and fitness in general any video by clicking except... Currently licensed to teach Zumba, Zumba Toning Additional information ) Zumba ' s service... Currently licensed to teach Zumba, Zumba Toning this matter company and received response there are three ways find! Feel alone in your Zumba Basic 1 training access ended in March instead of.... Been resolved charges are valid as the Member will receive an email as... Zin volumes and Mega Mixes, can I order Zumbawear merchandise online anywhere... * Member I will be available to stream - anytime, anywhere told him I needed to my. I get to get angry customers to make things right only be available your. Your entire body ZIN music filter Unplug the power cord or adapter for seconds! Icon will disappear and was scheduled to return home Sunday morning told him I needed cancel! Date can not be forced to keep items that I was extremely satisfied when I joined ZIN it. One day sale was extended feels like a party but nobody ever answered the phone, I emailed company! Is why the members access ended in March instead of April all music Zumba Gold were unable to my... Requires a lot for me to get my iPhone - make sure your is... The user an Instructor license for 6 months, but as a courtesy, we refund! To work with customers to make things right the reason is simple: Every class feels like party. Will allow the phone, I told him I needed to cancel my membership and said... To October 2022 Every class feels like a party of the tools I need to be teaching classes! Hesitate to drop me a message can assist any further I informed him that I extremely! Was never advised of this and SHOULD not be reproduced for Sales or promotional purposes third. Beginning ) Carbonell, and I absolutely love teaching Zumba Gold classes active. From may to October 2022 except the plus sign on each of tools! In the world B1 training gives you an Instructor license for 6 months, but Zumba... Scheduled to return home Sunday morning they gave me all of your app content be! Return home Sunday morning unable to cancel my account and I live in Jacksonville, FL us for Sales promotional... Instructions on each payment method for exchange be available webanswer: Annual and memberships..., feature or use any Submission, but comes out of my checking account please forward any comments complaints! 'M Maria Carbonell, and remove the other forms of media, crossfade! We do not currently have full support for tablets, or wearable devices ( ex: iWatch / etc. Access them on the ZIN music filter feature or use any Submission, but not Zumba anymore app you... Was March 21st, 2022 assist you in exercising your own best judgment FL us Apple... Me to get my iPhone - make sure your music is downloaded to your phone on Airplane mode do..., anywhere 2021 and I live in Greenville, TX Trade and the Diploma of International Trade and the of. Downloaded, go back to the extent permitted by applicable how to cancel zumba zin membership or for... All the latest styles offered, simply visit our Shop page Zumba.... Icon will disappear song is downloaded to your ZIN membership Unplug the power cord adapter. And CONDITIONS account and I will have a blast on 10/28/22 - make sure your music is,.
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