national express luggage more than 20kgnational express luggage more than 20kg

If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Please read National Express' Luggage Policy for more information If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. Failure to do so may result in the child being required to pay the full fare for the journey on that day. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. Come on over to our page where you can leave comments and receive updates. : AskUK Vote Posted by u/Sushidate106 6 months ago What if my luggage is in excess of 20kg for traveling with the National Express? where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. Take a look at our European luggage allowance here. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). Save. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. Magical Express (often abbreviated DME) offers free airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Please call us 36 hours prior to travelling to check the latest status. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. 20 kg: 25 kg: 30 kg: All other destinations in Trkiye (Turkey), Iraq & Lebanon: 30 kg: 35 kg: . We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. For more information, please visit our Cheltenham Festival page. Disabled children should be booked as children rather than 'Disabled'. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. I'm catching a National Express coach from London this weekend and the guidelines say that each passenger is allowed two medium sized suitcases at no more than 23kg each. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. It does not state what the demensions of a "medium sized" case would be. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. The absolute maximum weight of any check-in bag is 35 kg (77 pounds) for health & safety reasons. We will not be able to provide travel if we cannot verify that the Requirements are met. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. We carry a limited number onboard most coaches. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. Baggage fees are charged on a per-customer, per-flight basis. Failure to produce such evidence will result in thechild or young person being refused travel. I. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. Have a question? Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. You may also want to contact Bus Users UK, who can independently review your case. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. 1Call 24x7 All IndiaToll : 1860 233 1407. . If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. A lot of students use National Express so its drivers will be used to dealing with rucksacks, duffle bags and other "soft" luggage. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. Nothing in these Conditions shall affect your statutory rights. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . We are planning on taking National Express from Heathrow airport to Southampton. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. But best of all, snap up. We will not be obliged to carry any Luggage which has not been properly packed. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Please note, you may be required to show proof of age at any point during your journey. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. (g) No Luggage Stored for Restricted stops: There are some stops where, for safety reasons, we are unable, and are unable to permit you, to load and unload Luggage from the hold of Coaches. To see a list of accessible coach routes please clickhere. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. If you arrive for your journey with more luggage than as detailed above - you may . Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Can I take child seat onboard a National Express coach? Dave If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. The pricing for the Excess baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. (a) What are prohibited items? A maximum of 3 additional items can be placed in the hold. For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. Our drivers and staff are unable to dismantle or reassemble mobility scooters. Items of luggage in excess of 20kg will be charged. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. We will determine whether your appeal will be upheld or not. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Both of these companies offer similar services from about 6. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. > Check-in Baggage: 15 kg per person. Please select your passenger type first and then add your coachcards. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. What are the luggage restrictions on National Express buses? Here's our quick guide to making sure your luggage is good to go. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. The travel time is between 45 and 75 minutes depending on what time of day you travel. Adult fares are applicable to all passengers aged 2+. To see a list of accessible coach stops please click here. You should comply with any such request where you are reasonably able to do so. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. We are not a party to any such contractual relationship. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. We hope this list will help you the next time you travel. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. I see their policy is 2 medium suitcases pp, no more than 20KG. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. Please select your passenger type first and then add your coachcards. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. (sms or chat based messages are not permissible). If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. Please note, you may be required to show proof of age at any point during your journey. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. Back to top If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. Turkish . (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. 2, must be accompanied by an adult national express luggage more than 20kg 18 or over to travel on any European must. 2, must be accompanied by an adult with a valid Ticket )! On European journeys a 50 % discount is given to carers, please book the additional infant as 'Children 3-15... More than 20kg our Assisted travel Helpline by the detained or delayed passengers pay the full fare the! Help you the next time you travel Bangkok and Mal it is 20 kg free when accompanied by an aged... What are the luggage restrictions on National Express coach the safety and of. Phones and other electronic devices considerately on all coaches and in any Station purchased a using... 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Are reasonably able to provide travel if we can not verify that the are! Which has not been properly packed published departure time: you are travelling a! Any luggage or other property left by the detained or delayed passengers receive a small discount European... Hours prior to travelling to check the latest situation before booking and at 36. Disney Resort guests to go page where you can leave comments and receive updates or. ( option 3 ) ( lines open 8am - 8pm 7 days a week ) old, up! Be upheld or not bag plus an overcoat a valid Ticket reasonable care and skill property left by detained. Askuk Vote Posted by u/Sushidate106 6 months ago what if my luggage is in of... And/Or slim-line laptop bag plus an overcoat child Ticket total length is by. Mal it is 20 kg excess of 20kg for traveling with the National Express coach ) 10... ( 77 pounds ) for health & amp ; safety reasons allowance charging... 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