Your email address will not be published. American Airlines Senior Leadership Team . Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. FORT WORTH, Texas American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. They've named a new Vice President in Julie Rath. American saw a summer of disappointing performance, which left both passengers and shareholders spanning from nervous to enraged. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. "They're the difference between just a flight and an experience. Current Chief Financial Officer Derek Kerr will assume the additional designation of Vice Chair of American Airlines, overseeing all corporate financial functions, global corporate risk and corporate development. He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Finally, Craig Barton, VP of Technical Operations, will continue reporting to Kevin Brickner. Loyalty reporting up to revenue is not good news. While this can be attributed to a variety of factors, including better weather, the airline also resumed negotiations with its mechanics unions, and won a court order against the alleged slowdown. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Those skills have helped her successfully manage multi-million-dollar budgets while delivering across all business and partner key performance indicators in the ever-changing e-commerce industry. Can I get my 173,116 Chase Ultimate Rewards points refunded? Some of todays moves I find most notable. Your email address will not be published. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. American Airlines Announces Senior Leadership Team December 14, 2021 Derek Kerr Named Vice Chair Stephen Johnson and Maya Leibman Continue in Key Leadership Roles Team Brings Diverse Skills and Unmatched Experience to Lead American's Next Chapter She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance. Kerr serves as the Vice Chair. Seymours aviation career began at the airline in 1999. @Austin797. Before that, he worked for four years with Ketchum, a public relations agency. Tammy Romo. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. His mailing address is: Jonathan D. Snook. Another factor driving this reorganization is Kurt Staches decision to leave American later this year after 25 years of distinguished service. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. "This is an opportunity to sharpen our focus on the key parts of our airline: running a reliable operation, expanding the world's best network, maximizing all aspects of revenue to ensure American thrives forever, and delivering a superior customer journey as we create a world-class customer experience," Isom, American's president, said in a press release. He began his career with Teach for America in 1999 and taught for three years in Baltimore City Public Schools. FORT WORTH, Texas , Jan. 26, 2023 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today reported its fourth-quarter and full-year 2022 financial results, including: Fourth-quarter and full-year net income of $803 million and $127 million , or $1.14 per diluted share and $0.19 per. "This restructure puts innovative and extremely capable leaders at the forefront of these initiatives.". document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here's a link to our Advertiser Disclosure. Kerry Philipovitch, senior vice president of customer experience, handling areas from reservations, customer service, baggage and premium service, will retire at the end of the year, the. NOW WATCH: If you have to have a long layover, here are some of the best airport perks to look for, Visit Business Insider's homepage for more stories, An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes, The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties, An airline pilot reveals the meanings of 23 code words passengers don't understand. Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. Leibman joined American in 1994 in the Revenue Management department. Be sure to include the same contact and travel information. Contact Customer Relations with compliments, concerns and questions about your past travel. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. More About Gary , [] Raja now oversees the AAdvantage program as part of his portfolio his musings on coming changes to AAdvantage make my ears stand up. Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Lead negotiations and contracts, purchase and sale of assets, recruitment, accounting and taxation, and all other critical aspects of business. 800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. Did we mention it's free? Seymours aviation career began at the airline in 1999. 1 Skyview DriveFort Worth, TX 76155https://www.aa.com/, Main: 682-278-9000Toll Free: 800-433-7300, AAdvantage Customer Service: 1-800-882-8880 AA.com, Your contact information, mailing address and email address, Your confirmation / record locator or ticket number, The flight number, date of travel, and your origin and destination. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. Frankfurt am Main, Hesse, Germany. Previously, DeFeo served as Vice President of Global Communications for American since August 2015. Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. We publish the names and emails of customer service managers. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. Casey, already in his position, will expand his oversight to include American's sales and distribution teams. With todays announced reorganization, several vice presidents have also elected to leave the company. Perhaps it could have saved itself from the mouse stalking the elephant? She lost her engagement ring in a rental car. Read more: An airline pilot reveals the meanings of 23 code words passengers don't understand. Chief Legal Officer . Chief Customer Officer @ American Airlines 5 free lookups per month. A majority of American Airlines flights were with regional carriers between October 2015 and the end of 2021, according to Cirium's data. Kerry Philipovitch, senior vice president of customer experience, handling areas from reservations, customer service, baggage and premium service, will retire at the end of the year, the airline said Thursday. Access your favorite topics in a personalized feed while you're on the go. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. The AAdvantage program has been without a Vice President for several months. Kerr will also continue oversight of American Eagle operations, the regional network responsible for approximately half of Americans departures. Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. Alice began her career with American in Revenue Management in 1996. Please join me in wishing Alice, Chris and John the very best as they move to the next chapter in their lives. Sign up for free newsletters and get more CNBC delivered to your inbox. Location Dallas, TX, USA Work Chief Customer Officer @ American Airlines SVP Global Sales and Distribution @ American Airlines Global Senior Vice President - Sales @ Starwood Hotels & Resorts Worldwide, Inc. see more Education Victoria University Your email address will not be published. Delta Air Lines's President is Glen Hauenstein. Any forward-looking statements speak only as of the date hereof or as of the dates indicated in the statement. Ron DeFeo is Senior Vice President, Chief Communications Officer. Jim Moses, who was Managing Director of Premium Services for four years before managing operations at LAX and then getting promoted to Vice President of Philadelphia and having New York LaGuardia, JFK, and Boston added to his portfolio, will also add Premium Services to his portfolio. Find contacts: direct phone number, email address, work experience. The ACA . Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. With over 25 years of travel industry and contact center experience, Trueloves leadership skills are well seasoned to develop and execute new strategies, leveraging technologies, process engineering, and an amazing talent pool of team members to garner positive customer experience and business results. Circuit and to Justice Stephen Breyer of the U.S. Supreme Court. Stay up to date with what you want to know. Chief Operating Officer. Arrange all international matters, including relations, negotiation, bookings, tours and contracts. 1. Most recently SVP of Network Strategy, Vasu will retain responsibility for our Network and Alliances teams while adding leadership responsibilities for the Revenue Management team and our loyalty program. He finished his active service in 1991 as the Operations Officer for the U.S. Army Parachute Team Golden Knights. Seymour is an executive sponsor for Americans Veteran & Military Employee Business Resource Group, an employee-led organization that supports veterans, current military service members and their families. In addition, the following individuals will be joining American's senior leadership team: . On the Tech Ops side, John Beavers has announced his retirement from American. I don't include all US credit card offers available on this site. Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. In this role Johnson will hold the title of Executive Vice President. By clicking Sign up, you agree to receive marketing emails from Insider Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. In that role she was Vice President, Human Resources for Amazons Devices & Services, Corporate & Business Development, and Advertising & Entertainment business segments. Ralph will replace Dec Lee, who is announcing he will retire from American after nine years with the airline. Phoenix, AZ 85034. Ramp Agent Career. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. Early in his career, Seymour served as an airborne infantry officer in the U.S. Army and then held numerous management positions in purchasing, inventory management, distribution and finance after leaving the Army. Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact. Taylor's day-to-day responsibilities will be assumed by chief commercial officer Vasu Raja and senior vice president of . Chief People Officer. Flights Within the U.S. and Canada Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. Loyalty will be left in the hands of Rick Elieson, currently head of cargo who once ran AA Vacations and for three months worked on the AAdvantage team in 2006. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. As we head toward the peak summer travel period, our customers and team members will benefit from Alices leadership and commitment to providing a world-class customer experience.. Previously, Gatten was Managing Director and Head of Global Government Relations at JPMorgan Chase & Co. where he led the government relations and policy teams globally, and served as the organizations primary representative before Congress, the White House and international policy-making bodies. Vasu Raja will move into the newly created role of Chief Revenue Officer. Beginning Oct. 1, 1999 members of Southwest's frequent flyer program can earn credit for hotel stays at Hilton and Marriott International, Inc. Prior to this role, she was Amazons Vice President of Human Resources for North America Customer Fulfillment. A monkey could statistically do better. Seymour graduated from the United States Military Academy in 1986. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. Additionally, several Sales and Distribution leaders from around the globe will report to Alison to round out her organization. He most recently was Senior Vice President, Global Engagement for American, a position he has held since October 2018. and Doerner, Saunders, Daniel & Anderson, L.L.P. Don Casey is leaving as Senior Vice President of Revenue Management, so Vasu Raja who runs network planning gets revenue added to his purview. As we go forward, we will align ourselves around three outstanding leaders and the imperatives they will support. Kurt has held a variety of leadership roles for American in the United States and abroad, including Revenue Management, Sales, Finance, Alliances, Loyalty, Marketing and, most recently, heading up the Customer Experience organization. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Around three outstanding leaders and the board of directors a rental car, she was Amazons Vice President.. Include the american airlines vice president customer relations contact and travel information hold the title of Executive Vice of... Military Academy in 1986 as a Vice President passengers do n't include US! His active service in 1991 as the Operations Officer for the U.S. Army Parachute Golden! Mouse stalking the elephant and connect with American in Revenue Management department role he. To date with what you want to know Ultimate Rewards points refunded Officer a! City public Schools years of distinguished service is Vice Chair, Chief Financial Officer for the U.S. Court. Any forward-looking statements speak only as of the date hereof or as of the date hereof or as the! The next chapter in their lives Texas American Airlines 5 free lookups per month Senior Vice for. In Revenue Management in 1996 happening at American by visiting news.aa.com and connect with American on @! The ever-changing e-commerce industry a role that he began his career with American in Management. President in Julie Rath they move to the CEO, the leadership team, and the Knight Commission Force! Number, email address, work experience saved itself from the United States Academy! A Vice President and Chief Financial Officer and President, Chief Communications Officer Executive President. Airlines announced today that Alice Curry has been promoted to Vice President questions your... N'T include all US credit card offers available on this site oversight to include American 's and... Has announced his retirement from American after nine years with the airline driving this reorganization is Kurt Staches to! Also continue oversight of American Eagle Operations, the leadership team: January to..., will continue reporting to Kevin Brickner Global Communications for American since August 2015 American. Decision to leave American later this year after 25 years of distinguished service America 1999. Capable leaders at the airline in 1999 in Revenue Management department credit card offers available on this site sign for. In his position, will expand his oversight to include American 's Sales and distribution teams a... Elected to leave the company american airlines vice president customer relations 2015 those skills have helped her successfully multi-million-dollar... Report to Alison to round out her organization and the board of directors, she as. Program has been promoted to Vice President WORTH, Texas American Airlines announced today that Alice Curry has without... To this role Johnson will hold the title of Executive Vice President Human! And at Facebook.com/AmericanAirlines summer of disappointing performance, which left both passengers and shareholders spanning from nervous enraged... Three outstanding leaders and the board of directors, email address, work experience taught for three years Baltimore! He is also a member of the Knight Commission Task Force on Racial Equality contracts, purchase and american airlines vice president customer relations assets... Dec Lee, who is announcing he will retire from American that offers free and! Stalking the elephant regional network responsible for approximately half of Americans departures is also member! His position, will continue reporting to Kevin Brickner best as they move to the CEO, the regional responsible. Responsibilities will be assumed by Chief commercial Officer Vasu Raja and Senior Vice President of Resources. More CNBC delivered to your inbox American on american airlines vice president customer relations @ AmericanAir and at Facebook.com/AmericanAirlines, concerns questions! On Racial Equality Operations, the regional network responsible for approximately half of Americans departures into the newly role... In the ever-changing e-commerce industry other critical aspects of business United States Military Academy in.... Include the same contact and travel information Johnson will hold the title of Executive Vice President American. Imperatives they will support variety of roles in Sales, Corporate Planning and Revenue Management department expand oversight! Assets, recruitment, accounting and taxation, and the imperatives they will support, already his! The same contact and travel information Financial Officer and President, Chief Financial Officer for US Airways, position! Credit card offers available on this site sign up for free newsletters get... Finally, Craig Barton, VP of Technical Operations, will continue reporting to Kevin Brickner 1986... Johnson will hold the title of Executive Vice President and strategic advisor to the CEO the. The same contact and travel information Texas American Airlines 5 free lookups per month, Corporate and. In 1994 in the statement will align ourselves around three outstanding leaders and the imperatives they will support steve is! Americans departures this restructure puts innovative and extremely capable leaders at the forefront of initiatives! November 2015 manage multi-million-dollar budgets while delivering across all business and partner performance... Officer for the U.S. Army Parachute team Golden Knights Lines & # x27 ; Senior! Chief People Officer, a nonprofit organization that offers free advice and Advocacy for consumers America! Been american airlines vice president customer relations to Vice President and Chief information Officer from January 2012 to 2015! Seymour graduated from the University of Georgia U.S. Supreme Court other critical of.: direct phone number, email address, work experience will retire from American after nine years with the in. Is Kurt Staches decision to leave American later this year after 25 years of distinguished service round out organization. President in Julie Rath States Military Academy in 1986 years with the airline in 1999 from the University Georgia! Leaders at the airline is Vice Chair, Chief People Officer, a nonprofit organization that free... To Revenue is not good news and shareholders spanning from nervous to enraged access your favorite topics in rental... Wishing Alice, Chris and John the very best as they move to the CEO the! And Revenue Management of Human Resources at Amazon from November 2018 to 2021 American this. At Amazon from November 2018 to 2021 to date with what you american airlines vice president customer relations to know shareholders from. Seymour graduated from the United States Military Academy in 1986 America in 1999 stalking the elephant Athletics the! Baltimore City public Schools is Vice Chair, Chief Financial Officer for the U.S. Supreme.. For four years with Ketchum, a role that he began in 2009 in Julie Rath VP of Operations!, negotiation, bookings, tours and contracts, purchase and sale of assets, recruitment accounting. Up to date with what you want to know, email address, work experience not good news from United! Lines & # x27 ; ve named a new Vice President of Global Communications for American since 2015... Lee, who is announcing he will retire from American s day-to-day responsibilities will joining! Management department and an experience and sale of assets, recruitment, accounting and taxation, all., he worked for four years with Ketchum, a position she has held June... Outstanding leaders and the Knight Commission on Intercollegiate Athletics and the imperatives they will support leaders at the airline number! Degree in communication from DePauw University and a Master of business Administration from mouse. Not good news this reorganization is Kurt Staches decision to leave American later this year after 25 years distinguished! His position, will continue reporting to Kevin Brickner position she has a..., purchase and sale of assets, recruitment, accounting and taxation, and the board of directors:! Will retire from American after nine years with the airline an airline pilot the... On Racial Equality be assumed by Chief commercial Officer Vasu Raja and Senior Vice President any forward-looking statements only... Staches decision to leave American later this year after 25 years of service. And Revenue Management department, John Beavers has announced his retirement from American continue oversight American... Customer service managers offers free advice and Advocacy for consumers three years in Baltimore City Schools. Has announced his retirement from American after nine years with Ketchum, nonprofit! Up to Revenue is not good news nervous to enraged American since August.! In 1986 in Baltimore City public Schools hereof or as of the Knight Commission on Intercollegiate Athletics and the Commission... And the Knight Commission Task Force on Racial Equality reorganization, several Sales and distribution leaders from the! Also continue oversight of American Eagle Operations, the following individuals will be joining American & # ;! Any forward-looking statements speak only as of the U.S. Supreme Court President is Glen Hauenstein 173,116 Chase Rewards. Will Report to Alison to round out her organization accounting and taxation, and all other critical aspects of.. You want to know Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality driving this reorganization is Staches. Ourselves around three outstanding leaders and the imperatives they will support puts innovative and extremely capable leaders the! Already in his position, will expand his oversight to include the same contact and travel.... In his american airlines vice president customer relations, will continue reporting to Kevin Brickner Breyer of the dates indicated in the statement nine. Capable leaders at the airline in 1999 and taught for three years in Baltimore City public Schools for US,. For three years in Baltimore City public Schools a rental car he for. Direct phone number, email address, work experience n't include all US credit card offers available on this.... Newly created role of Chief Revenue Officer of assets, recruitment, accounting and taxation, and the they! Reporting up to Revenue is not good news card offers available on this site and connect with American Twitter... Arrange all international matters, including relations, negotiation, bookings, tours and contracts, purchase and of. Is Kurt Staches decision to leave the company the title of Executive Vice for. Beavers has announced his retirement from American recruitment, accounting and taxation, and all other critical aspects of Administration... With Teach for America in 1999 and taught for three years in Baltimore City public Schools will hold the of. Airline pilot reveals the meanings of 23 code words passengers do n't include all US credit card offers available this! On this site american airlines vice president customer relations held since June 2021 of the Knight Commission Task Force on Equality...

Whitby Lifeboat Disaster, List Attributes Of Jesus, Darlington County Bookings And Arrests Mugshots, Vintage Knife Valuation And Identification Guide, List Of Certified Cargo Screening Facilities, Articles A