This does not mean that they lost the package or that the seller canceled the order. In most cases, there is no need for you to contact the shipping company. Create an account to follow your favorite communities and start taking part in conversations. Save my name, email, and website in this browser for the next time I comment. Different events can cause these delays, including the following: Port congestion or route changes. You can usually get more information on the reason for the delay by contacting DHL customer support. After 2-3 days, the status of the package will become normal again. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. However, in most cases, DHL holds shipments for no more than a day or two. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. It is normal for a hold to be resolved within a week of it occurring. weather events, local disruptions like public holidays, customs or strikes. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. Filled and shipped on Oct 17, 18 2013. Your tracking number lets us find the right division contact to answer your questions. The carrier is the one who sends out the Arrival Notice. US Customs officials may request additional standards. There are unavoidable circumstances that cause shipment delays. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. CR2025 Vs CR2032 Battery What Is the Difference? I mean due to covid, lots of couriers are holding packages for up to a week before delivering. How long does it take to ship from Hong Kong to the USA? Just input the shipment number provided to you by the sender. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Although on hold is usually a result of something happening at a border (e.g. I HIGHLY recommend the services at US Global Mail. Try it free. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. This will allow them to get your package back en route to its destination. This will help clear the issue and get your package moving along the shipping route to its final destination. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Ill also share a few tips for avoiding occurrences where DHL holds your package. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. How Many Stamps Do I Need? Indeed, it sometimes happens when the package is very close to its intended destination. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Look no further! When a ship is forced to anchor and wait, then your package will be placed on hold. The impact of port congestion on all enterprises profitability is one of the most significant consequences. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Either way, the ship will most likely reach its destination late. | [Comprehensive Guide] Inside. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. Usually, the shipper or online shop is able to provide the tracking number or ID. Any luck with this? They have never missed on any request I have asked of them in the 2+ years.. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. Please try using a pieceID / container number if available. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Rated 4.7 / 5 based on 1,047 reviews. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. But, more often than not, delays get addressed within one week from the original date of delivery. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. How long does DHL take to ship from Hong Kong? Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . Your email address will not be published. In case you experience this, DHL will always be glad to assist you. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. | 2022 & 2023 Guide, Is The Post Office Open Today? Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. For all you know, it might just be several miles away from you. Stay on this site. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Read more below. Have a tracking number? How can . Due to unforeseen circumstances, your delivery of the package may be delayed. Frequently Asked Questions. This is not a common issue in the United States, but it does happen pretty frequently in other countries. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. Unavoidable circumstances can cause shipment delays. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. U.S. Customs requires many documents for goods coming into the country. DHL Express is maintaining delivery services around the world. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. It simply means that your package is not currently moving for one of the reasons given above. We're certified partners of USPS and we can forward mail to any place in the world. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. Perhaps flooding in the area has stopped all traffic for several days. So, what causes a shipment to be placed on hold? The delivery company itself probably cannot do much either. The DHL shipment on hold message indicates that there will be a delay in your package delivery. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. Another reason why you see the DHL shipment on hold message is port congestion. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Another reason why your DHL shipment is on hold is incomplete documents by customs. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. If its being held up due to traffic, itll most likely be resolved fast. Please continue to monitor the progress online. It could also be more local to your delivery area. What do I need to do to release my shipment? Get mail from all your homes and business(es) or both in the same app. The U.S. Customs can ask for additional requirements too. It impacts the linking ships or vehicles that will transport your package to its final destination. Norway. They also have no influence over customs, which is one of the main causes of the on hold notification delay. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. India. DHL delivery times are between 8 AM to 6 PM local time. Customer service should be able to provide additional details about the cause of the delay. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. And it all depends on the specific goods being shipped. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Access mail & packages online 24/7. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? Hong Kong. This is somewhat a result of the reason mentioned above. Overview. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. It also indicates that the shipment is available for Customs release. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Dont panic; your package will resume its journey as normal when the courier reopens for business. You will get a clear picture to find out where things went wrong. In these cases, another driver will have to take over. However, natural disasters are a totally different scenario. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Customs Authorities may also put your DHL package on hold due to missing documentation. First, make sure that you are using proper packaging. Hopefully, your parcel will soon be on its way again. On hold can happen to any packages, whether they are shipped cheaply or expensively. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Unfortunately, there is not very much that you can do to get your shipment moving. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. How much does it cost to dismantle a pool table? I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". This is everything that you can do to ensure that your package shipping experience goes smoothly. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. Keep in mind that your package may be rerouted. To know about the delayed delivery time It is better to get in touch with customer service. There are a few things you can do to avoid having your DHL shipment placed on hold. Is DHL shipping to Hong Kong? It will also be delayed while they work out which route to use. Other forms of natural disasters. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. in the U.S., even under normal conditions. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. In some cases, it may be due to an issue with the package itself. First, keep an eye on how long the on hold status message has been displayed. How long does it take for a DHL shipment hold to be resolved? If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Probably dhl shipment on hold hong kong be able to provide additional details about the cause of the on hold can to. 10 Year Anniversary of the biggest causes of the delay the next time comment... 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