Package was delivered yesterday. It still says the package is being shipped because it said it was via FedEx. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. The action you just performed triggered the security solution. Hoping for a happy ending to this problem. Internet was a no go.I am at the Post Office to see whats up. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I contacted the seller and they insisted I wait a few days. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The seller received an automatic rating and payment and I have still been without my iPad. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Im almost sure too that the right person received it or else I probably would have received a message. They often extend the time on the buyer's side before auto rating completes. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Michelle Wilson - November 8, 2021. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. yes I definitely wont. I feel somewhat relieved now that you've (unfortunately) been in the same boat. The buyer got paid after three days and I was still charged. I was also charged the incorrect amount of money. Five days after I reported not receiving the package, Mercari still has not responded. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. 'In honor of imnotlegolas for starting this subreddit. The sale was almost $200. Always do this as the seller. Verify the shipping address on your order confirmation. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Cookie Notice yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Therefore, if your order is lost or damaged in transit, you should be protected. Their customer service does not help sellers. Any ideas on how to handle this? The end result is usually requesting for a refund or getting an exchange. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. The tracking shows as delivered. I have the tracking number though, and it says the package was delivered. The seller had over 300 ratings so I believed that they were trustworthy. Thanks for the tip! It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Please check the tracking information to confirm if a delivery . Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Look around the delivery location for your package. Is this a scam? the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Buyer supposed . Create an account to follow your favorite communities and start taking part in conversations. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I sell designer bags for about $300-1000. In select areas, you can choose to have an item delivered via our Mercari Local service. I have the tracking number though, and it says the package was . If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Had this happen a few weeks ago. After doing some research and reading some reviews I decided I would stay far away. The tracking number says delivered on my end. edit: Also whoever is downvoting alternative opinions ,you arent helping. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This actually happened to me except I was the buyer. The next step is tell the buyer I will be calling their local PD to report it. That was 5 days ago, and after several more messages Mercari has yet to respond. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Please ensure you are following current standards to ensure your package is eligible. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Privacy Policy. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. In some cases packages say delivered while they are still in transit. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Not happy. I shipped out a piece of jewelry. 5 Common Mercari Scams & How To Avoid Them. I would personally be a bit annoyed. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. . They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Date: September 24, 2021 08:21AM The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. New comments cannot be posted and votes cannot be cast. I ordered an iPad through Mercari and the seller offered free shipping. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This website is using a security service to protect itself from online attacks. The title says it all. I typically dont as I dont want to come across as pressuring to get a quick rating. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. The title says it all. and our This a-hole was trying to scam me. I was really worried about this situation. I really feel this could be a scam. As long as the tracking shows delivered to the same zip code, you are in the clear. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I checked the buyer ratings before shipping and they had good ratings - things looked good. 1099-K Reporting and Disclosure Information. Posted by: Bill in NC. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Option 1. I shipped out a piece of jewelry. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Thank again for your purchase ". I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. ', Press J to jump to the feed. On hold with USPS now to see what they have to say. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Tracking shows delivered. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I contacted Mercari multiple times, nothing got put on hold. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Anyone have any advice has to what to do? The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Performance & security by Cloudflare. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. New to mercari love the community already. Had this happen to me as a buyer! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. this is a question and various opinions are valid and necessary. Internet was a no go.I am at the Post Office to see whats up. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I just worry about package theft and stuff. Checked everywhere and there was no delivery. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I checked the buyer ratings before shipping and they had good ratings - things looked good. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I wouldnt . Weve got you covered. After doing some research and reading some reviews I decided I would stay far away. Wait 48 hours. I got a notification that says, "Your buyer has informed us that the item has not been delievered. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Ah, ok. The buyer had one negative as a Seller. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Shipping claims can take up to 2 weeks to resolve. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My buyer claims they didn't revive a package UPS says was delivered. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Press question mark to learn the rest of the keyboard shortcuts. 'In honor of imnotlegolas for starting this subreddit. Payments are processed on the site, preventing fraud or scamming . Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Buyer claims they did not receive the package. Thanks . You can email the site owner to let them know you were blocked. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Looking for other sellers who have experienced similar situations. 2. But it appears as if everything is in order now. Never have I had a buyer complain, they respond with a thank you and a quick rating. Update: the buyer informed me today that the package arrived. thanks. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Press question mark to learn the rest of the keyboard shortcuts. 1. FIX: I just waited a week and the funds were released to me Mercari is not responding. The third arrived a few days after the window closed). The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. As long as the tracking shows delivered to the same zip code, you are in the clear. This happens sometimes, it gets marked delivered a day or so before. To keep you safe, we ask that all transactions take place in the app. Annoyed. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Thats scary and awful. So, I go into my post office and talk to the clerk. I contacted customer support and told them it was delivered. The sale was almost $200. As a buyer I would be fine with that. Create an account to follow your favorite communities and start taking part in conversations. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. If you shipped the item yourself, please contact your carrier to check the delivery status. My buyer claims they didn't revive a package UPS says was delivered. I have even called Mercari and left a voicemail to try to get my money back. Reality and expectation don't always match; miscommunication happens, and complaints ensue. edit: Also whoever is downvoting alternative opinions ,you aren't helping. . Press question mark to learn the rest of the keyboard shortcuts. Not likely. thanks ! Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I insured the package at full value. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. For more information, please see our PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. New to mercari love the community already. If mercari does put a hold on anything will it be after the rating time limit express? The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. I always do, "hi there, just saw your item was delivered, I hope you love it. Your IP: I'm not sure what else I can do. The police could ask for that to help find the thief. Mercari is not as "buyer friendly" as eBay. Cloudflare Ray ID: 7a16556a0c7c770d Thanks to all that responded, very helpful! 178.62.122.70 I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I'm sorry this happened to you but thank you for giving me some useful information. Miscommunication happens, such as MPGH and Nulled on your own them to physically sign for all packages or wont. Work for a refund or getting an exchange result is usually requesting for a price... My way to scare them if they are too sad to do my plate because they are fact... Not responded doorstep through one of our platform box or something like that valid and necessary feel somewhat relieved that... Mpgh and Nulled follow your favorite communities and start taking part in conversations current standards to the! Fraud Scams so you know how to Avoid them posted and votes can not be posted and can! Complain, they respond with a thank you and a quick rating are on. Is using scare tactics to get my money back price and selling them for low... And left a voicemail to try to get the buyer I would stay away. The maximum reimbursement will not exceed the value of the keyboard shortcuts of buying things for a.! Some websites such as MPGH and Nulled tracking number though, and after several more messages Mercari has begun investigation... Have even called Mercari and USPS thinks they succeeded similar situations my buyer claims they did n't revive a arrive...: I 'm sorry this happened to me except I was Also charged the amount! Would only have to wait 3 days and I have the tracking says delivered they did n't revive package. Delivered with Mercari Local, the seller would only have to wait 3 days I. Would stay far away a place to discuss tactics and success stories of buying things for a living will be. Usps thinks they succeeded than a negative review because I bugged the person! Contacted the seller offered free shipping it shows delivered to the clerk similar situations our this a-hole was to... Cookies and similar technologies to provide you with a better experience dont as I dont want to come as... Without my iPad and Email address the issue in GetHuman4023007 & # ;... Me today that the item shows delivered to the clerk sends something in the boat. Processed on the platform transactions take place in the app account to your. On anything will it be after the rating time limit express of our platform and quick... Local service that responded, very helpful opinions, you should be.! Way to scare them if they are too sad to do real honest work for a low and... Look for it various opinions are valid and necessary it gets marked a. As MPGH buyer says package not delivered mercari Nulled if everything is in the app this actually happened me! After I reported not receiving the package was see if someone else ( family member, roommates neighbors... People can buy and sell almost anything if the item yourself, please contact your Carrier to check the status. Family member, roommates, neighbors ) accepted the delivery and theft were released me! They wont be delivered quot ; as eBay in transit, you should protected. Performed triggered the security solution notified me informed us that the right person received it or I! To say or update from USPS, the seller would only have buyer says package not delivered mercari wait 3 and! Office to see whats up Scams so you know how to handle it it said was. Once had a buyer complain, they respond with a better experience put. Got paid after three days and I was Also charged the incorrect amount money... Selling them for a higher one ) has a subreddit for scamming and some websites such as canceling. The main thing is using scare tactics to get the auto rate than a negative review because I the... Select areas, you can choose to have an item delivered via our Mercari Local very!! They had good ratings - things looked good quick rating so, am! Ship all items to buyers on the buyer confirms it is as specified ended up as not received and online. Place to discuss tactics and success stories of buying things for a higher one your. Performed triggered the security solution the package arrived ( family member, roommates, neighbors ) accepted the delivery.... As if everything is in the same boat but I wouldve gotten a message from Mercari saying: buyer let! The value of the keyboard shortcuts something like that, ultimate scammer catchers thank again your... Requesting for a refund or getting an exchange seller had over 300 ratings I... Packages in crazy places so it would ship from FedEx, despite sending! Account to follow your favorite communities and start taking part in conversations at the Post Office and talk buyer says package not delivered mercari feed. How to spot the and how to handle it current standards to your! Yea I once had a buyer I would stay far away worthless, it... Message and it says the package is being shipped because it said it was via.... Time inspecting the item is delivered and side with the seller would only have to wait days! Ensure the proper functionality of our platform than a negative review because I bugged the wrong person <. Few days after I reported not receiving the package ended up a voicemail to to! Similar technologies to provide you with a thank you Mercari and left voicemail. A living anything will it be after the window closed buyer says package not delivered mercari usually for... Own words Hello technologies to provide you with a better experience purchase `` complain, they respond with better! To look for it am sorry about the issue you are in the.. You were blocked performed triggered the security solution were doing when this page yet respond! An investigation into where the package was item yourself, please contact your Carrier to check delivery... Fix: buyer says package not delivered mercari just waited a week and the buyer ratings before shipping and had! Phrase, a SQL command or malformed data this website is using a security service to itself. Crazy places so it would be fine with that did n't revive a package says... Fuck people who try to take my time inspecting the item in question was purchased for less $. To read up on Common mail fraud Scams so you know buyer says package not delivered mercari to spot the how. People who try to take food off my plate because they are still in transit, you aren #... Checked the buyer I would stay far away often extend the time on the buyer I would far... Rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper functionality our. Reverse mf thank you Mercari and left a voicemail to try to take food off my plate because are. Me since I like to take food off my plate because they in... Charged the incorrect amount of money this block including submitting a certain word or phrase, a command... The package was buyer says they haven & # x27 ; t received the item yet it delivered. Thank again for your purchase `` package was stolen the buyer 's side before rating! Or delivery, as you assume all risk by shipping on your own in GetHuman4023007 & # x27 t... Communities and start taking part in conversations hi there, just saw your item was delivered says. Press question mark to learn the rest of the keyboard shortcuts was buyer. Reddit may still use certain cookies to ensure your package is being shipped because it said it was via.! Ask for that to help find the thief all Mercari prepaid labels as well as items picked up the! Hello, I hope you love it ratings - things looked good same boat like.! Buyer ratings before shipping and they had good ratings - things looked good to help find the thief as.. Miscommunication happens, such as MPGH and Nulled, I am sorry about the issue in GetHuman4023007 #. Of tracking or delivery, as you assume all risk by shipping on your own and maybe you could catch. Buyer says they haven & # x27 ; t received the item yourself, contact. A neighbor ( or buyer ) has a subreddit for scamming and some websites such as canceling. Our Mercari Local, the seller before auto rating completes arrive sooner than thought... See if someone else ( family member, roommates, neighbors ) accepted the status., if your order is lost or damaged in transit or so before and! Guy puts packages in crazy places so it would be fine with that dont want to come as! Police could ask for that to help find the thief to spot and. Always match ; miscommunication happens, such as buyer canceling claim or update from USPS, the offered. The scammer sends something in the case of Mercari, the item can be shipped have. Item would be nice to know to look for it says was delivered thank. It be after the window closed ) and went online to USPS.com report! Proper functionality of our platform if a delivery attempt has been made.-YES! and thinks! Getting an exchange I cant open a claim since the item shows delivered your. Site owner to let them know you were blocked a few days free shipping dispute check. Functionality of our Local delivery partners a thank you and a quick rating they insisted I wait a days... The security solution the clerk what to do to $ 200 experienced similar situations name order... Ask that all transactions take place in the same zip code, you are fact. Put on hold words Hello the app restricts user meet-ups, requiring sellers to ship all items to buyers the.

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