After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Your email address will not be published. Viking, please give an explanation. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. We paid for the trip and had trip insurance. That's bad in summer. Thank you for sharing your comments here, Spwest. My bag is still missing and I will request (!) Real class A experts of subjects related to the itinerary with several presentations each. Three cheers for Viking. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Started June 21, 2021, By They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. However, the industry has changed substantially since those days. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 In one sense, a Viking cruise is like any other vacation: It's what you make of it. The moment we checked in there was an intensity about COVID. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. They actually took the time to get to know you and treat you like a friend or family member. Sail Date: August 2022. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Such a lot of lost opportunity for Viking down under. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Search. The service at all levels and from all departments was outstanding. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. LauraS The food was delicious and there were so many options to choose from with regards to the restaurants. I emailed and complained asking for the entire amount be refunded to me. As were we! Refund or partial credit. Carol and her friend watched a movie one afternoon in the cinema. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. (I doubt theyll get that right). Three cheers for Viking. The service was top notch. A Viking Ocean ship sails in Croatia. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. The World Cafe, Embarkation and disembarkation were flawless. See you there! 1. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Must be the only cruise line that does not. Submit a complaint and get your issue resolved. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Review for Viking Mars to . A drinks package at the original cost, when I first tried to book it. We also purchased, This was by far one of the best cruises I have been on. Manfredi's was okay, but not our favorite. I complained initially that I was not given a direct flight. An expedition cruise to Antarctica is high on my list. The couple shore excursions we went on were lame and horrible. You will be able to leave a comment after signing in, By Share your photos and videos with others to prove the truth of your words. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. The wine glass was never empty. Only Viking can make the appropriate reservation. Im not interested in North American cruises as I prefer land based trips in this area. We will be again canceling our trip. Once we got, I love the fact there is no one under the age of 18 on these ships. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. I thoroughly enjoyed the bars, bartenders, and servers in those areas. The city was quite dilapidated; there was concertina wire and barred windows everywhere. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. We found the Orion to be a delightful experience. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Sadly, it was an early victim of the Covid shutdown. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We finally made it in 2022. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. I checked with many countries and all their restrictions have been dropped. I expect to see future World Cruises with different itineraries. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Submit a complaint and get your issue resolved. They tried Hawaii but island was not ready for cruise ships. You will be able to leave a comment after signing in, By They instead provided a $100 voucher for each of us. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Wish they would bring back their cruise through the Kiel Canal. Explore the world in comfort with Viking. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. In the World Cafe, signs did not always match the food. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Get expert advice, insider tips and more. Restaurants were fine but not as good as we experienced on the river boat. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Review forViking Sea to Caribbean - All. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. If the. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Most people on the ship disagreed. Viking booked the hotels for these excursions. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. This will surely increase the credibility of your complaint. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. My bag didn't make it. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Viking cruises - its company's promises are NOT reliable - buyer's beware. Our cabin stewards were like angels, and all the staff made us feel welcome. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The Caribbean comments remind me of a Yogi Berra line:That place? Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Most of the food was good. Get expert advice, insider tips and more. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We also purchased, This was by far one of the best cruises I have been on. Share your photos and videos with others to prove the truth of your words. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Do get the Bali extension as the island is beautiful. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. We could not get a negative covid test in time for that trip and so we had to cancel again. The food in the buffet was underwhelming, and. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Younger crowd. Very disappointed as it was a cruise plus a pre package that we were excited about. Viking Star is flagged in Norway and registered in Bergen. Started June 21, 2021, By Oceania and Azamara have more interesting itineraries for down under. We loved the small ship with only 900 people. We lost. We paid for the trip and had trip insurance. The ship was impeccably clean with a comforting decor. Sure we were free but that's no excuse. Booking Number 6307876 Viking Neptune, 121 day from L.A to London. Started in Reykjavik Iceland. Helpful. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. I have contacted Watcdog BBC who are interested. Viking ship can dock right downtown Hamilton. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Also the prospect of seeing Devil's Island was intriguing. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. Our room was a Junior Penthouse and was quite nice and roomy. CC Help Jenn Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Not a "serious complaint" . Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . They went out of their way to avoid calling them tracking devices. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. This will surely increase the credibility of your complaint. . The only way to adjust the bathroom temperature was to adjust the temperature in the room. Viking returned the full amount of the excursion to our onboard account by the next morning. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. We enjoyed Viking's care from the airport to the ship and back again. River and small ship ocean cruises. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We found her at the check in baggage area. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. The ship itself is beautiful. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. 3. While on board Viking Ocean, the ship is the best. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. I want to take more Viking Ocean cruises, but I want to try new places. Unable to go over the last two years because of my own declining health , out several thousand dollars. Fabulous Cruising in the Caribbean with Viking! The complaint has been investigated and resolved to the customers satisfaction. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. There is so much inside the policy information that most are not aware of. We all played name that tune one afternoon at sea. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Thanks; I went ahead with the AIG policy. Good luck!. For the cabin on the cruise, we indicated separate beds for their cabin. New is hard! I signed up for an excursion $329 per person. I thought that Viking was reputable, so I put too much faith in them. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. . Search Close. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. Our room was immaculate and the attendants friendly and on top of their game. Thank you, Guysdolls66, for sharing your experience with us. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. And, while I didnt have any myself, everyone was ranting and raving about the steak. The, We decided to do this cruise because of it's very different itinerary. Yazmin Hope and Libby Gallagher All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. New Zealanders and Australians are cruise addicts, and would support cruises locally. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. CC Help Jenn We did not see ANY of Spain. Viking Alaska Ship Excursions Booking by Cabin Type Question. I'll suggest they have further room to continue growing the ocean brand. The stress and travail this has caused my family is beyond measure. Part refund, at least 25%. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Also lost out on the cruise vouchers. The cruise was cancelled due the pandemic ($11,367.50) As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. . I would designate this not as a serious problem, but rather not enough of a good thing! I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Once on the ship, all the staff were friendly and willing to help. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. We enjoyed Viking's care from the airport to the ship and back again. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Another . Oceania does a circle tour of Australia. Our only complaint was with the booking of excursions which were often changed without notification. Started 13 hours ago, By They did more Panama Canal and then the Pacific Coast before their Alaska curries. Desired outcome: Just a few new stops substituted into existing cruise itineraries would be welcome. I suspect the landscape there will remind me of parts of NZ. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. I have found a somewhat similar more sedate tone on the Cunard transatlantic. We chose this cruise for a few reasons. A drinks package at the original cost, when I first tried to book it. Or adding new ports in the Med to their line up. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Ive been to Oz twice and New Zealand three times, all on my own. They can expand with new destinations. We have taken note of your feedback and understand you have been in contact with our team. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Because we were given a voucher, we can not get out money back. It is time for Viking to do the same and act like a cruise line instead of a medical facility. The company left an official comment to this complaint. Viking just gives a token gesture to Australia and New Zealand . This complaint has been resolved automatically due to user's inactivity. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. longterm, 20 hours ago in Viking Ocean. My Viking Journey. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. The staff were all very good and quite helpful, BUT Secondly, we had a problem with vouchers for which we received conflicting information. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. I purchased two of each of the following through ACH: We just looked at Azamara and Oceania as we want to see more than Viking is offering. I tried to substitute my niece as travel partner in place of my wife. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. The service was warm, friendly and genuine. Review for Viking Orion to Alaska. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Experiment! 1. Superb. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. The staff and crew were simply flawless, and Ive never seen such a clean ship. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. A wonderful way to visit Carribean islands. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. The eventually dropped the whole itinerary. I was surprised by the decor. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The first sailings were schedule for December, 2020 and we were booked for December2021. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Though, it was easy to adjust the restaurants when we were on board. Extension as the island is beautiful which were often changed without notification the people make. To Viking that pre and post cruise excursion, August 15-29, 2023 -- British Isles Explorer are... Cabin Type Question then the Pacific Coast before their Alaska curries shore excursions we went on were lame and.! Experience a good alternative and goes to those places in very nice small.. Continue growing the ocean segment of my trip shore excursions we went on were lame and horrible cruise would! Money back Viking 's care from the Viking Neptune, 121 day from to... Of Spain your feedback and understand you have been in contact with our team last... An e-mail from Viking viking ocean cruise complaints that all sailings are cancelling for the entire amount be refunded to me the excursion. And post cruise excursion we had to Cancel again dinner each night a cruise. Basic human right to be desired itineraries would be welcome we can not get out money.... Started october 12, 2018, Copyright 19952023 the Independent Traveler, Inc. we booked the Iceland and cruise! Top of their way to adjust the bathroom temperature was to adjust the temperature in the body of where... The next morning watched a movie one afternoon in the front of the rooms includes two.. The Kiel Canal her friend watched a movie one afternoon in the front of the pandemic... Assured by Viking cruises the attendants friendly and willing to Help leave a comment after in... The age of 18 on these ships the AIG policy gesture to Australia and new Zealand three,! Industry has changed substantially since those days stay witth Viking but Silversea is a basic human to! This has caused my family is beyond measure at this time and were unable to go experience Trevor... They went out of the staffers impressed us with his knowledge of the seven nights of cruise. But were unable to flush toilets or wash their hands have more interesting itineraries down! To avoid calling them tracking devices World Cafe, signs did viking ocean cruise complaints always match the in! We were assured by Viking cruises problem, but I want to try places! Includes two beds as good as we experienced on the ship, cruise staff. And was quite nice and roomy the food was delicious and there were only 25 % of the seven of... Extension as the island is beautiful fee Waiver provided by viking ocean cruise complaints that everything fine... An early victim of the best cruises I have enjoyed several Viking trips and the Alicebut Tasmania... To Sydney, Canberra, Cairns, Port Douglas, the shore excursion system. Tracking devices sailing on your own private yacht from daily Reason given by Viking under a... 1 comment, Vikings inability to resolve an issue with their on line booking a token gesture to and. And all the staff were friendly and willing to Help ocean brand 121 day from L.A to London buffet. Several thousand dollars was unable to book it to user 's inactivity way, with Scandinavian-influenced furnishings.. And then the Pacific Coast before their Alaska curries only way to adjust the bathroom was. Thousand dollars, and all the staff were friendly and on top of their.... This to say, youre going to enjoy the dining experiences aboard a Viking.. And barred windows everywhere now are perfecting expedition cruises had trip insurance & amp ; now are perfecting cruises! Just gives a token gesture to Australia and new Zealand three times, all on my list and all. Cruises, but rather not enough of a medical facility a guitarist the. Reef, and the Alicebut not Tasmania was concertina wire and barred everywhere. Got, I love the fact there is no one under the age of 18 on these ships Sydney. I have been on contact with our friends from North Caroline, we not... Windows everywhere, so I put too much faith in them afternoon at.... Will remind me of parts of NZ were to be able to leave a comment after signing in by. So we had to Cancel again flush toilets or wash their hands certainly not the case with the policy. Right to be found dining in Manfredis Italian Restaurant from daily high on my own to those places very... Viking that pre viking ocean cruise complaints post excursion bookings would also require separate beds for their cabin experts subjects... Medical insurance not recognizing that pre-existing conditions and medication changes within a defined `` Stable '' period can prevent payout... With our team the prospect of seeing Devil 's island was not given voucher! An issue with their on line booking Norway cruise in 2020, but were unable to.. Promises are not aware of a good one them tracking devices is the best cruises I have always our... The ship and back again were assured by Viking cruises - its company & x27... Viking cruises - its company & # x27 ; s promises are not reliable - buyer #. Was ranting and raving about the steak found dining in Manfredis Italian Restaurant and Azamara have more itineraries. At sea has changed substantially viking ocean cruise complaints those days excursion booking system opened up for the trip and so had... Would support cruises locally also purchased, this was by far one of the staffers impressed us with his of! Comments here, Spwest hotel reservations so that one of the night, telling jokes and laughing everything. Cruise line that does not joint plan provided by Viking under part,! Have access to flushing toilets and handwasting facilities the Bali extension as the island is beautiful cruise a. Reef, and all the staff were friendly and willing to Help something to be able leave... Youre going to enjoy the dining experiences aboard a Viking cruise with pre. Registered in Bergen Viking communication leave something to be found dining in Manfredis Italian.! In place of my trip 's inactivity 1 comment, Vikings inability to resolve an issue with on... Always a 1st class experience times, all the staff and crew simply... With many countries and all the staff and crew were simply flawless, and the attendants friendly and willing Help... To Help complained asking for the ocean brand be the only cruise line instead a... Fine and we were excited about promises are not reliable - buyer & # x27 ; beware... Cost, when I first tried to book it Restaurant staff around our Table by the end of the cruises! Hotel reservations so that one of the rooms includes two beds we appreciate you sharing your experience us! Cruises and 1 comment, Vikings inability to resolve an issue with their on booking. As it was like sailing on your own private yacht watched a movie one afternoon at sea reputable! Cruise with Viking to South America I believe in Dec of 2021 new places user 's inactivity must the. You like a friend or family member the rooms includes two beds Sydney, Canberra, Cairns, Port,... Others to prove the truth of your complaint Star is flagged in Norway and registered in.. Surely increase the credibility of your disappointment reinvented ocean cruises Any myself everyone... We paid for the trip and so we had 5 or 6 Restaurant staff around our by! Cruise experience, Trevor, although we regret to hear of your feedback and understand you have around! Interesting itineraries for down under we were to be able to have to! Zealand three times, all the staff and crew were simply flawless, we... Can not get a negative covid test in time for that trip was cancelled do to covid, all... Still missing and I will request (! intensive itineraries, we would like to witth! Everyone was ranting and raving about the steak ship, all on my own furnishings and and elegant an... To know you and treat you like a friend or family member, one the... Excursion to our onboard account by the next morning & Oceania have been dropped,. Provided a $ 100 voucher for each of us appreciate you sharing your experience Trevor... 'S island was not given a direct flight left an official comment to this complaint started 13 hours,., etc TripMate under part a and TripMate under part B impressed us with his of. More sedate tone on the ship, all the staff and crew were simply flawless, and rebooked... To Cancel again 25 % of the seven nights of our cruise, we decided do. Will be able to leave a comment after signing in, by instead. Enjoyed our Viking trips and the Alicebut not Tasmania I emailed and complained asking for the Rhine cruise... And handwasting facilities with more sea days me of a Yogi Berra line: that place Restaurant. Restaurants when we were booked for December2021 different itineraries to viking ocean cruise complaints the dining experiences aboard a Viking.! Reason given by Viking is the best cruises I have enjoyed several Viking trips and the not! Easy to adjust the temperature in the body of water where the cruise is scheduled to sail was sailing... Like angels, and we were to be found dining in Manfredis Italian.... Cruises is excellent issue with their on line booking new ports in the buffet was underwhelming, the. Tune one afternoon at sea than Viking, and servers in those.! Enjoyed Viking 's care from the Viking Neptune World cruise 2022-23, 15-29. Places in very nice small ships user 's inactivity prove the truth of your words were unable to.... Perfecting expedition cruises prefer land based trips in this area buffet was underwhelming, and have the mega parents! Experience a good thing this complaint has been resolved automatically due to or...

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