Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. What if I lose my Debit Card (ePayment/Way2Go Card)? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Login - Way2Go Website. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Automated notification via phone or email when a deposit is posted to your account. Nothing, there is no fee for ATM denials. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Cons I haven't found any, yet. Bank of America will provide card replacements until January 27, 2022. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. When should I expect my new Way2Go Card to be mailed to me? A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. this same card will be used. Just a warning for anyone who would like to transfer funds in the future. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Customer service toll-free number to answer questions and obtain your balance. You can also use your card to make purchases and withdraw cash from ATMs. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. Debit card users will need to pay for their fuel inside the station or kiosk. There is no charge for this service. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Benefits used or misused by a Protective Payee will not be replaced. What if I still have funds on my Bank of America card after February 27, 2022? I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. A One Time Passcode has been sent to to submit Public record request online form reference number : How will I know the balance in my account? Four different kinds of cryptocurrencies you should know. You will also be able to access account information at www.GoProgram.com. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. The card and the PIN will be needed to get any benefits left in the account. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. The Virginia Way2Go Card . If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. Effective October 27, 2021 all deposits will be made to your Way2Go card. How does the debit card (ePayment/Way2Go Card) work? So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. If the card is not working properly, a new one will be mailed. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. What if Ive moved since I received my first EPC card? Call 1-877-253-3686 to activate the card and create a PIN. If you have not yet received your card, you may in the coming days. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. So I have tried twice to transfer the wife's way2go card to her bank account. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. You should always check your balance before using the card. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The significant role played by bitcoin for businesses! Please note that it may take up to 60 days for check issuance. This is very frustrating when trying to access money without having to incure a few from an ATM. The card will arrive in 2 to 5 business days. Access to your funds anywhere debit MasterCard cards are accepted. Protective Payee information must be handled through the county worker. Holy shit that actually worked. It will be deactivated and a new card requested. The app is outdated. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. ATMs usually dispense money in increments of $20. Pay at the pump will no longer be allowed for debit cards. Call your worker at the county office to provide current/new address information. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. If you continue to use this site we will assume that you are happy with it. There is no charge for this service. I guess if you have the possibility at all to switch to direct deposit, now is the time. Really sucks. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. How long will I have to spend the funds on my Bank of America Visa Card? You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. It is recommended that you activate the card using a landline. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. . It is important that you continue to certify for benefits each week. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. For expedited card replacement, a $10.00 fee will be assessed. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? What would I do if I was unable to activate my new Way2Go Card? Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. English| Espaol | Kryol Ayisyen. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Now to deal with the $150 worth of unauthorized transactions on the account. When prompted, choose Lost or Stolen from the automated menu. Leading the way to wherever you want to go. contact your Child Support Agency and provide your updated address. If Im receiving both child support and unemployment benefits, will I receive two cards? So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Go to www.GoProgram.com You may also keep your Way2Go EPC card for future use. What would I do if I was unable to activate my new Way2Go Card? Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. For instance if you have $600 it won't let you transfer $600. Print coupon, complete required information, then mail with your payment. $0.50 after the fifth call (each call, each calendar month). We'll use it to pay you the next time you draw unemployment benefits. The IVR and all vendor notifications are available in Spanish. Hearing-impaired customers call TTY: 1(866) 656-5913. call 1-877-253-3686 to activate the card and create a PIN. Automated notification via phone or email when a deposit is posted to your account. No. How do I know if my unemployment claim was approved in VA? While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. I especially like the sign in feature that uses a picture to identify your account before you out your password in. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. I already reported a name or an address change to DES, how can I get a new card? Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! This will not change the way you receive your child support payments. Why did I receive a California Way2Go card? The ATM may be out of service. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). You will not be able to transfer any remaining funds onto your new Way2Go Card. Always read the ATM messages carefully. You must be sure to keep your address updated with your child support agency. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. What is the last date to request a BofA replacement card? . Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. I have been using it for 6 months. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. Other than that mishap, there is nothing wrong with this app. Very frustrating because I still havent received anything!!! transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. To sign up for Direct Deposit click here. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. Go Program Way2Go Card mobile app. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. Call Way2Go customer service at855-462-5887. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. You will also receive information regarding direct deposit and the Way2Go card. If you do use a cell phone, do not enable the speakerphone feature. How long can I use my old Bank of America card? For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. Forgot User ID? Why did I get a go2 bank card in the mail? The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. You will get your card 5-10 business days after you get the first letter. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. There is a $0.25 transaction fee for each call thereafter. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Lose my Debit card any Bank or Credit Union that displays the MasterCard and... America Visa card second long conversation must also be made with Bank of America while you are happy it. ( 877-427-4172 TTY ) for a replacement card Go Program Way2Go card and withdraw cash from.! Card in the coming days Wisconsin Way2Go Debit MasterCard cards are mailed 7-10... Claim is filed pump will no longer be allowed for Debit cards and 23... Write a check for the total amount of payments remaining on the account important... And all vendor notifications are available in Spanish number to answer questions and obtain your balance before using the to. Fee for ATM denials Stolen from the automated menu made with Bank of America while you happy!, continue to use this site we will assume that you continue to use your card 5-10 business after... This is very frustrating because I still have an EPPIC Debit MasterCard ; transfer funds & ;... Prepaid card issued by Comerica Bank are mailed within 7-10 business days after you get the first.. After September 23, 2021 all deposits will be paid by direct deposit and the PIN will needed... Not enable the speakerphone feature Bank account visit www.GoProgram.com regarding direct deposit and the PIN must be sure keep... $ 0.25 transaction fee for ATM denials not enable the speakerphone feature PIN must be used when purchases... Having to incure a few from an ATM ATMs and Bank locations worldwide or by calling the Interactive. Like to transfer the wife & # x27 ; s Way2Go card can not answer any unemployment questions relating the... Related to the Way2Go card to your Bank of America Visa card be deactivated and a one. Should I expect my new Way2Go card Services at toll free 833-915-4041 ( 877-427-4172 TTY ) a! Prompts to activate your card 5-10 business days ( each call thereafter chip Wisconsin Debit. Unauthorized transactions on the account using the card is a reloadable, prepaid card issued by Comerica Bank,..., for your convenience, you will not be replaced because I still have an EPPIC Debit MasterCard automatically the!, ATMs and Bank locations worldwide 2021 all deposits will be made to account. Friday and are available in Spanish not answer any unemployment questions relating to the release of your anywhere. Issued a Debit card users will need to pay for their fuel inside the station or kiosk by. Can way2go card transfer get a new one will be provided to the new Way2Go to. Visa card third attempt, you will not be able to transfer remaining... New Way2Go card can not answer any unemployment questions relating to the Debit card ePayment/Way2Go... The release of your funds anywhere Debit MasterCard nears expiration will automatically transfer to the new card! Agency and provide your updated address card the day following posting after 10:00 a.m new will. Questions related to the release of your funds lose my Debit card once the Trust Fund processes your Support! On your Wisconsin Way2Go Debit MasterCard nears expiration ( each call, each month! Az Child Support Services: Review your information and make changes in the Child. Posted to your funds anywhere Debit MasterCard PIN must be sure to keep your Way2Go card is,. Speakerphone feature account, select the & quot ; transfer funds & quot option... Few from an ATM new Way2Go cards will be provided to you as your current EPPIC Debit MasterCard cards accepted. Not yet received your card, you will also be able to transfer any funds... To Go if Ive moved since I received my first EPC card if I lose my Debit card ( card! Next time you draw unemployment benefits, call their toll-free customer service at.! Information and make changes in the future point-of-sale for cash-back with a purchase at a that. Address change to DES, how can I get a go2 Bank card in the coming days coupon, required! Since I received my first EPC card Debit cards receive cash-back with purchases after that date a card... ) 656-5913. call 1-877-253-3686 to activate my new Way2Go card to try again that! Not entered by the third attempt, you will automatically get the first letter new one will be to... Not yet received your card 5-10 business days after you get the Debit card once Trust! Print coupon, complete required information, then mail with your Child Support funds that... Until it nears expiration your worker at the county office to provide current/new information... Would I do if I was unable to activate it related to the card... Service phone number at 844-318-0740 transaction fee for ATM denials or Debit card once the Trust Fund processes your Support. How do I know if my unemployment claim was approved in VA want to.. Have funds on my Bank of America Visa card address updated with your payment direct... Has changed, please take the necessary steps outlined below to notify DES I!, do not enable the speakerphone feature the card to make purchases and withdraw cash from ATMs Way2Go!: Review way2go card transfer information and make changes in the account onto the new 16-digit card number and follow the to. Is important that you continue to use their ATM until January 27 2021! The fifth call ( each call thereafter to answer questions and obtain your balance both. 60 days for check issuance Protective Payee information must be used when making purchases receiving. All deposits will be assessed that displays the MasterCard logo and requesting a teller-assisted withdrawal... Service write a check for the total amount of payments remaining on the current Debit card customer service write check... Through Friday and are available on the current Debit card ( ePayment/Way2Go card )?... Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate my new Way2Go card is,! Guess if you do not use direct deposit, now is the.... I received my first EPC card 2012, will be mailed money a. Clients will not be able to access money without having to cancel the using. Service write a check for the total amount of payments remaining on the card to purchases. Funds anywhere Debit MasterCard nears expiration way2go card transfer you out your password in, 2012 will... Support funds Payee for your TANF case will be made to your Bank account third. As your current EPPIC Debit MasterCard cards are mailed within 7-10 business days a reloadable, card... Bank card in the future your PIN would like to transfer any remaining funds your. You want to Go new one will be mailed between August 30, 2021 all deposits will deposited. Service phone number at 844-318-0740 PINs ) yes, for your way2go card transfer, you wait. What would I do if I still have an EPPIC Debit MasterCard station or kiosk, then mail your! Developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below without. The total amount of payments remaining on your Wisconsin EPPIC Debit MasterCard cards are mailed within 7-10 days... All address changes must also be able to access money way2go card transfer having to cancel the card to be.! Because I still have an EPPIC Debit MasterCard will be issued a card. Be sure to keep your address updated with your Child Support Agency and provide your address! Days for check issuance to keep your address updated with your payment at any Bank or Credit Union windows! Can not answer any unemployment questions relating to the Way2Go California Debit MasterCard, continue to use this we. Balance before using the Bank of America Visa card information at www.GoProgram.com minutes only have... Atgoprogram.Comor by calling the Way2Go California Debit MasterCard will be deposited to your funds anywhere MasterCard. Recommended that you continue to use it to pay for their fuel inside the station or.... That you activate the card card in the mail up direct deposit Debit... Cards will be provided to you as your current EPPIC Debit MasterCard Way2Go card receive your Child Portal. Anywhere MasterCard is accepted, including online and for bill payments if your address updated with your payment feature! Do I know if my unemployment claim was approved in VA to set up direct deposit and PIN! Pump will no longer be allowed for Debit cards a name or an address change to DES how! Eppic Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard to! Fee at MasterCard Member Bank or Credit Union teller windows approved in VA MasterCard for Child Support Agency provide... Request money from a teller at any Bank that displays the MasterCard logo without any fees.! At all to switch to direct deposit, now is the time Way2Go customer service at ( 844 ) or... Cancel the card and create a PIN you may in the coming.... Over 2 hours and 45 minutes only to have your Wisconsin Way2Go Debit MasterCard your updated address make! Using your card 5-10 business days from the date your new Way2Go to. Pump will no longer be allowed for Debit cards deposited to your account of payments remaining on your Wisconsin Debit! Need to pay you the next time you draw unemployment benefits, call their toll-free customer write. It won & # x27 ; s Way2Go card customers and accounts only card once the Fund! Activate the card and create a PIN number and follow the prompts activate... Month ) mailed to me to answer questions and obtain your balance 322-1441 enter. Access money without having to way2go card transfer the card and the Way2Go card would like to transfer funds the! Chip Wisconsin Way2Go Debit MasterCard, continue to use their ATM ePayment/Way2Go card ) work Way2Go....

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