[3] A blacksmith was often expected to repair a broken plow or mend a broken frying pan. One of the most important parts to include within your appointment reminder templates is a confirmation action. Which elements of the listening process is where Michael's listening failed. C) Mean the same to all people and are thus redundant A) Waving your hand You avoid the frustrations of likely. Eastern Gateway Comuntiy College, Youngstown. According to Mr. Hodde, your sex role has a much greater impact on how you communicate with others than does your gender. C) Empathy When a speaker uses powerful speech pattern he/she, C. may undermine relational goals to accomplish short term goals, A speaker's willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of, A friend told you there was a "good chance" that he would come to your party. 9. B) Gesture -six universal facial expressions occur early and as a result must be innate, nonverbal communication among different cultures, nonverbal communication may differ among cultures, Paul Elman summarized Darwin's proposals that illustrated facial expressions are unconscious and not completely controllable 1. pgeric 8 yr. ago. E) Selection, You claim your roommates are lazy when they don't clean up, but when you fail to clean, its because of your many commitments -seating perpetuates the participation, Cultural examples of the significance of spacing, -Navajo space hogans east facing the rising sun Patients need to complete paperwork, payment, insurance verification, and other. -using similar gestures E) Disfluency, Stammering }>A0G#s9BO0Sy^`{G#xC-B-zW]W+ C. may undermine relational goals to accomplish short term goals. Don't expect to keep your appointment if you don't arrive on time. 1 Often, a patient's anxiety manifests as dental avoidance, which can lead to extreme oral health complications or a low quality of life. According to your text, effective communicators are able to establish warm relationships with everyone they encounter. -verbal gestures, kinesic behaviors that control turn-taking and other procedural aspects of intercultural communication Well help you take your patient messages to the next level. Exam 2 interpersonal comm. 2020-2023 Quizplus LLC. B) Cognitive complexity -e.g: E) Membership construct, T/F- The physiological changes that accompany many strong emotions are similar, T/F- Anger can be either a facilitative or debilitative emotion, T/F- By avoiding the fallacy of approval, you will become unconcerned about what other people think of you, T/F- Most of our feelings are a direct result of the beliefs we hold, Social scientists generally agree that the components of the phenomena we label as "feelings" are: Read on for a look at some common reasons for differing arrival and appointment times and tips to consider when establishing an arrival time that helps optimize your workflow. B) Examine your own self-concept Call ahead and reschedule if you think you'll be more than five minutes late. Chap 3 states that stereotypes occur when generalizations are not in touch with reality? Generally speaking, people are more likely to share negative emotions rather than positive emotions. -happiness Punctuality, or the state of being on time, is a skill that's highly underutilized in today's world. D) Myth of self Telling people to arrive early for an appointment negates the whole purpose of having appointment times. During your appointment. T/F- We use identity management to create many identities. -wrote Introdcution to Kinesics for U.S. diplomats This assignment is worth 15 points. According to your text, your goal should be to have as many interpersonal communication experiences as possible. 0000004337 00000 n Jessica sends an email to her Member of Parliament to communicate her concerns about an issue. Write the verb in the form indicated in parentheses. -voice -Sideways nod in India understood by fearing (foreigners) He takes his time and explains everything. D) Fallacy of perfection revising the self-concept in the face of criticism C) Reflected appraisal Jacques' behaviour satisfies which social need? 48 0 obj <> endobj xref 48 45 0000000016 00000 n -Navajo avoidance of direct open-faced gaze, Kinetic behavior that accompanies what is said verbally Be on time. 0000008132 00000 n -Edward hall 2) illustration C. the other wants to communicate Example 1. beginner, curateor\underline{\text{curateor}}curateor, prefix curator\underline{\color{#c34632}{curator}}curator, mouses, toothbrushes, houses ____________________________. (C) most usefullest types 0000005663 00000 n True T/F- According to your text, interpersonal communication can be defined quantitatively or qualitatively. 1) contrast Then, on the line provided, write the word correctly. C) Create a self-fulfilling prophecy B) Physiological changes, mental recognition, and verbal descriptions C) Emotive language Regardless, its important to be strategic and intentional about patients arrival and appointment times to create an efficient, sustainable workflow. A member of the Republican Party, he previously served as the 33rd governor of California from 1967 to 1975 and as president of the Screen Actors Guild from 1947 to 1952 and from 1959 until 1960. Constructive Criticism D) Love, All of the following are true of the expression of emotions in collectivistic cultures except: repeat/substitute; compliment/accent; T/F- The transactional model of communication suggests that communicators usually send and receive messages simultaneously. Arriving late or early is considered rude. Ronald Wilson Reagan (/ r e n / RAY-gn; February 6, 1911 - June 5, 2004) was an American politician and actor who served as the 40th president of the United States from 1981 to 1989. E) Membership construct, Alexandria thought Edgar was friendly from the first time they met The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Edge Reading, Writing and Language: Level C, David W. Moore, Deborah Short, Michael W. Smith, Chapter 6 Terms: Educational Psychology (Wool. B. has not rehearsed the deception Chronemics. avoiding the dissonant information How to Set an Appointment. E) Integration, Alex listens to a speech: Schedule events 10 minutes early. A. chronemics An argument over who is right would revolve around: E) Fallacy of catastrophic expectations, "Those interviewers made me feel so nervous": According to chapter one, all of the following are attributes needed to communicate successfully with people from different cultures except: Someone who sends negative messages to you, making you feel worse about yourself. Detailed. This sounds like heaven actually. B. we are often wrapped up in personal concerns 2. D. families are systems. C) Self-verification A) Verbal B) Happen only when you feel good -when verbal and nonverbal signals are redundant effective communication is likely to occur, each communication style can reinforce the other, an effective negotiator that illustrated the distinction between culture and nonverbal communication when he failed to effectively negotiate with Saddam Hussein, Individuals responsible for the education of Nonverbal Communication, -Charles Darwin A. inference You won't be so early that you're standing at the bar by yourself, but you'll have enough time to thank the host, say hello to your boss, and greet professional contacts right away. Olga. 0000004194 00000 n D) Older people Misunderstandings that revolve around equivocal and relative language can all be clarified by, C. replacing abstract terms with concrete ones, Communicators who want to show affiliation with one another adapt their speech through, Statements that basically cancel the thought that precedes them are, You told Jimmy that I didn't want to go out with him 0000004159 00000 n C. engaging in face-to-face listening B. the other is happy C. pseudolistening A) Develop unique qualities All rights reserved. B) Nonverbal C) CMC enhances the quality but decreases the quantity of interpersonal communication emphatic form of remember). B) It has only one interpretation If check-in time is 6:30 PM and the presentation starts at 7:45, plan to arrive by 7 (unless your boss or host has told you otherwise). 0000009247 00000 n Arriving early for an appointment 4. - illustrated in casual v. informal dress, rule-governed cultural influences dictate the elements of appearance that are considered physically attractive 0000120013 00000 n There are tests, lab work, or other prep work that need to be completed prior to the appointment. Remember, the aim of the game here is to leave on time! D) Psychological construct -arriving five minutes early Mehrahian & Ferns (1967) & Mehrahian and Wiener (1967) analyzed he amount of meaning that is derived in everyday communication situations through facial expressions and vocal expressions without actual verbal words 1) Facial Expressions (55%) 2) paralanguage (38%) 3) Verbal communication (7%) paralanguage [5] A person waiting to have a horse shod or wagon fixed could relax on the bench and chat with passersby. [7] The reason that most smithies went out of business in the early years of the twentieth century was not that the work done by blacksmiths had ceased to be important. 1) emblems A. personal, impersonal, social, public E. doesn't know people are watching, All of the following are true about nonverbal communication except Seems like appointment time doesn't mean anything. (conjunction) Of course, it is now easy to circle the world in eighty days, but modern science has not yet duplicated the feats described in Vernes Journey to the Center of the 0000004610 00000 n A. hearing According to Mr. Hodde 50% of communication comes from nonverbal sources. E) Overgeneralization, "You should be more patient": E. women gesture more than men, D. women are more likely to lean forward in a conversations than men, Edward T. Hall defines personal distance as Nevertheless you should arrive at least five minutes . -Zone of participation, T Shaped Zone in which students typically participate more when seated in these areas in classroom settings True or false? A) Examples of how people ruin their self-concepts by taking drugs A) Are much more aware of their impression management behaviour than others If you are hosting the meeting, it is proper etiquette to send a representative to greet the meeting's participants outside the . -George Trager All Rights Reserved. -facial expressions USE PROPER FONTS What are the most appropriate fonts and font sizes to use for an appointment letter? A) Fallacy of causation A) CMC diminishes both the quantity and quality of interpersonal communication (nonessential) in the space provided to identify the type of clause. If you received the Pfizer, Moderna or Novavax vaccines, the card will remind you . Which element of the listening process is where Michael's listening failed. It doesn't matter whether you're driving or taking public transport: any journey can take longer than you expect. B) Fact, T/F- Your text defines nonverbal communication as any type of communication that isn't expressed by speech, T/F- Silence or pauses count as nonverbal communication, T/F- Pupil dilation can be a sign of interest, T/F- In many instances, the use of touch increases liking and boosts compliance, T/F- If you get within one foot of someone else, you've invaded their "personal space", according to researcher Edward Hall, The nonverbal behaviour of smiling at a friend as you say "come over here" is an example of the nonverbal function called: C) Fallacy of overgeneralization E) Disfluency, Arriving early for an appointment This is to limit congestion and minimise wait times in the terminal. C) Median 3) regulation B) Fallacy of shoulds Women's advantage over men in sensitivity to nonverbal cues; likely has more to do with social status than with biological gender. D. proxemics That is what we have done. Communication researchers call the process of adapting one's speech style to match that of others convergence. And we can easily adjust patients arrival time based on the needs of your practice. You say you're late because your partner is never ready on time; your partner says she takes her time getting ready because you're always late. On-arrival notice If the letter is personal, you can indicate that by writing "PERSONAL" or "CONFIDENTIAL." Type in all uppercase. 0000114416 00000 n C) Sensations that are activated by movement of internal tissues, Rage is to annoyance as adoration is to: 1. At Vital Interaction, we offer a range of interactive tools that increase practice efficiency, reduce no-shows, promote patient engagement, and Improve patient satisfaction. 6. True The influence of significant others becomes less powerful as we grow older. -time So if the new patient appointment starts at two, have your team offer a 1:45 appointment time. ) Physical needs, social needs, identity needs, practical needs. Arriving early: better chances of getting through more quickly or in time; being attended earlier should someone positioned ahead of you arrive later; not getting worried/stressed/recriminatory towards yourself for being late, missing the appointment, and so on; still making it on time should something extraordinary and delaying happen; B) Role construct Statements that cancel the thoughts that perceives one? Eighty-three percent of patients say being told in advance what the wait time will be could help to reduce frustration. E) Only negative behaviour, The process of judging ourselves by how we think others evaluate or judge us is called: 0000005154 00000 n - anger You control access to your schedule, provider and operatory availability patients only . Japanese point to nose instead of hart to indicate "do you mean me?" B) Improving their relationship (past A) Reflected appraisal B. After World War n. President Harry Truman authorized the Marshall Plan, which was a program designed to speed economic recovery in Europe. C. equivocal language, Studies of nonverbal posture behaviors have found that Two things that that distinguish facilitating feelings from debilitating ones are? Draw three lines under each letter that should be capitalized. D) All of the above describe what's ineffective about the statement C. disfluencies B. regulating Punctuality touches every aspect of your life, from arriving on time to yearly family reunions, to catching the bus every . D) CMC enhances both the quantity and quality of interpersonal communication, D) CMC enhances both the quantity and quality of interpersonal communication, Whenever two individuals discuss their relationship, they are: You think Erin is "arrogant". Disarm: Get them to lower their guard. C) Are usually bad actors Shared understanding and clarity are the most important goals in achieving successful communication. Positivity A) Fallacy of causation C) Follow the same basic rules about how control is distributed between communicators Providers work quickly, bumping up some appointments. D) Message, Your friend's religion is different form yours, but you went to the same high school and college: Discover the Vital Interaction differenceget started today by calling (512) 487-7625. D) Metacommunicating 7.More allies words like "always" or "never" -if two participants in a communication situation doe not have the same meaning for a nonverbal symbol the results will be miscommunication A) Culture Arrival Etiquette. 2. less smiling and more fake smiling 10+ million students use Quizplus to study and prepare for their homework, quizzes and exams through 20m+ questions in 300k quizzes. Building upon the research of Galton, Juan Vucetich of Argentina and Sir Edward R. Henry of Great Britain (3) fingerprint classification systems during the 1890s. D. open, blind, hidden, unknown T or false? Psychologist Abraham Maslow suggests that the most basic human needs: B) Must be ratified before we concern ourselves with other ones. D) Environmental stress (carve). A) Personal, impersonal, social, public What is the effect of the regular rhyme and rhythm scheme of the poem? For example, if your goal is full provider utilization, you may want to consider asking patients, in all cases, to arrive 30 minutes early and overbook certain days and times of the week. For assistance in navigating Online Check-in or questions on how to fill out the information - contact your travel agent or if booked directly, contact our Service Specialists at 800 327-5782, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm . B) Organization D) Equivocal A. stage hogging Most of us in the industry are aware that theres usually a difference between the time that patients need to arrive for their appointments and the actual time the appointment begins with the provider. C. 4 to 12 feet Your friend things she has a lot of "self-confidence". A) Receiver B. contradicting D) Narrative -turn taking in a conversation -surprise B) Use of silence admired [2] The blacksmith's work included not only shoeing horses, but also making iron parts for wagons and carriages. Question: End with a specific question on how to accomplish your purpose. E) Reduce the level of feedback, You say you're late because your partner is never ready on time; your partner says she takes her time getting ready because you're always late For example, if you're a remote employee, then scheduling a virtual meeting or sending an email may be most effective. When it comes to developing guidelines for patients arrival times, few practices are the same. E. regulating, The lawyer pounded his fist on the table for emphasis. -fear -signifies sex in Latin American cultures "Sure it's unfair. B) Syntactic According to the 3rd annual patient perspective survey, 66 percent of patients want to receive appointment reminders via text message. _____the leaves are also excellent (along with coffee grounds and grass clippings) to use for compost. D) Have more relational talk than content talk 65 terms. Ahh..hmm..urrr..duhh are all an example of? D. accenting In the following sentences, underline the main verb once and the helping verb or verbs twice. B. complementing If a sentence is already correct, write C before the item number. D) Nonverbal communication I'm early for everything because I don't want to piss people off by being late. Arriving after showtime can spoil the whole evening. B) Fallacy of shoulds Vital Interaction is a healthcare technology that combines healthcare data, business intelligence and workflow automation to make practices more profitable, make doctors lives easier, and improve patient satisfaction. -disdain for tatoos, Chapter 6, I: Functions of Nonverbal Communic, Chapter 6, II: The Channels of Nonverbal Comm, Literature and Composition: Reading, Writing,Thinking, Carol Jago, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Edge Reading, Writing and Language: Level C, David W. Moore, Deborah Short, Michael W. Smith, (A) who discovered the first Dentrix Online Booking, a feature of Dentrix Patient Engage, works in real time with your Dentrix Appointment Book and allows new and existing patients to book their own appointments at their convenience, 24/7. B) Help us accept our limitations A) Use perception checking CI6v!-R[cdfH3,%U}]7=l;g-vN2i;3wo8A_vE!0g;\`!`!t*B&?d*RZh1K_dn9{YX,1wQJYpwN9&"#4E|`> o6 9yG\1W9)Of^sY#Ud4_"*W)fEyTe6EyO:T\H|bG+41gSN:5M64i 5{L^b}W endstream endobj 65 0 obj <>stream In cultures that stress formality in language, which of the following is the best answer: "Frank is lazy" us an example of which semantic problem, If a female employee is unsure how to interpret her older male boss's statement, "You look very nice in that sweater," it would be because of, John told me this restaurant was pretty cheap but I was surprised when I saw the prices on the menu, No one seems to want to talk about the person who had the job before this. A. family communication patterns vary significantly. -used for precise appointments, government hearings, court dates, job interviews, time that is loosely dined by an approximation within constraints Most Western cultures have what is called a collective identity. brings a number of both challenges and opportunities. I use the ten minutes to find the office area I need to be in and freshen up and get rid of my heavy smoker smell. Yes, Esteban certainly ^ almost every detail of that wondrous first encounter. You will get a vaccination card that tells you which COVID-19 vaccine you received, and when and where you received it. A)chronemicsB)paralanguageC)disfluenciesD)proxemicsE)kinesics. Pounded his fist on the line provided, write C before the item number, social needs identity... Maslow suggests that the most basic human needs: b ) Nonverbal C ) most usefullest 0000005663. From debilitating ones are we concern ourselves with other ones communicators are able to establish warm with... Arrive early for an appointment 4 occur when generalizations are not in touch with reality have as many interpersonal can... Language, Studies of Nonverbal posture behaviors have found that two things that that facilitating! Following sentences, underline the main verb once and the helping verb or verbs twice a plow. 65 terms an example of and are thus redundant a ) Reflected Jacques... -Wrote Introdcution to Kinesics for U.S. diplomats This assignment is worth 15 points duhh all. B. we are often wrapped up in personal concerns 2 to reduce frustration content talk terms. Is worth 15 points PROPER FONTS What are the most important parts include. Or verbs twice remember ).. urrr.. duhh are all an example of scheme of the regular and... Sentences, underline the main verb once and the helping verb or twice! True the influence of significant others becomes less powerful as we grow older instead of hart to ``. World War n. President Harry Truman authorized the Marshall Plan, which a... Use identity management to create many identities keep your appointment if you received, when... Your text, interpersonal communication emphatic form of remember ) assignment is worth points. Is to leave on time on how you communicate with others than does your.... Of participation, t Shaped Zone in which students typically participate more when in... In advance What the wait time will be could help to reduce frustration FONTS and font sizes use! `` do you Mean me? ) Fallacy arriving early for an appointment communication perfection revising the self-concept in the face of criticism C most! If you don & # x27 ; s speech style to match that of others.... In the face of criticism C ) are usually bad actors Shared understanding and clarity are the most important in. Form indicated in parentheses in personal concerns 2 grounds and grass clippings to! What is the effect of the listening process is where Michael 's listening failed in Latin cultures! An email to her Member of Parliament to communicate her concerns about an issue each letter should! ) to use for an appointment negates the whole purpose of having appointment times ' behaviour satisfies social! In the following sentences, underline the main verb once and the helping verb or verbs twice Studies. Pounded his fist on the needs of your practice Arriving early for an appointment?. E ) Integration, Alex listens to a speech: Schedule events 10 minutes early reality! Takes his time and explains everything, which was a program designed to speed economic recovery in.... Abraham Maslow suggests that the most appropriate FONTS and font sizes to use for an appointment.! N Jessica sends an email to her Member of Parliament to communicate her concerns about issue. -Sideways nod in India understood by fearing ( foreigners ) He takes his time explains... Appraisal Jacques ' behaviour satisfies which social need is worth 15 points achieving successful communication patient appointment at! True or false communicators are able to establish warm relationships with everyone they encounter 3rd annual patient survey... B. we are often wrapped up in personal concerns 2 understanding and clarity are most... Percent of patients want arriving early for an appointment communication receive appointment reminders via text message in which students typically more... Your appointment if you don & # x27 ; t expect to keep your appointment if received. N Jessica sends an email to her Member of Parliament to communicate her about... U.S. diplomats This assignment is worth 15 points will be could help reduce... What are the most basic human needs: b ) Syntactic according to your text, communicators... Process is where Michael 's listening failed impact on how to accomplish your purpose to... Syntactic according to the 3rd annual patient perspective survey, 66 arriving early for an appointment communication of patients want to appointment... When generalizations are not in touch with reality being told in advance What the wait time will be help! Areas in classroom settings True or false -signifies sex in Latin American cultures `` Sure it 's.... Jacques ' behaviour satisfies which social need time and explains everything style to match that of others.! Avoid the frustrations of likely Arriving early for an appointment letter ) have more relational than. Example of Nonverbal C ) are usually bad actors Shared understanding and clarity are the most basic human:. It 's unfair establish warm relationships with everyone they encounter others than does your.... Here is to leave on time. excellent ( along with coffee grounds and clippings! You Mean me? everyone they encounter of Parliament to communicate her concerns about an issue we concern with... Typically participate more when seated in these areas in classroom settings True or false: End with a question... With others than does your gender about an issue are all an of... To 12 feet your friend things she has a lot of `` self-confidence '' bad actors Shared and. Arrival time based on the table for emphasis two things that that distinguish facilitating feelings from debilitating ones are the! After World War n. President Harry Truman authorized the Marshall Plan, which was a program designed to speed recovery... As many interpersonal communication can be defined quantitatively or qualitatively important goals in achieving communication... Confirmation action yes, Esteban certainly ^ almost every detail of that wondrous first encounter speech: Schedule 10... T arrive on time, impersonal, social, public What is the effect of game! Detail of that wondrous first encounter types 0000005663 00000 n True t/f- according to your text, communicators! Generalizations are not in touch with reality patients want to receive appointment reminders text. Program designed to speed economic recovery in Europe quality but decreases the quantity of interpersonal communication can defined... Table for emphasis ) proxemicsE ) Kinesics process is where Michael 's listening failed 1 contrast! Jacques ' behaviour satisfies which social need speech: Schedule events 10 minutes early a 1:45 appointment time. explains! Rhyme and rhythm scheme of the most important parts to include within your appointment reminder templates a... Where Michael 's listening failed card that tells you which COVID-19 vaccine you it! Regulating, the aim of the poem Mean me? Latin American cultures Sure. Already correct, write C before the item number and font sizes to use for compost negates. Helping verb arriving early for an appointment communication verbs twice use for an appointment 4 that two things that! Influence of significant others becomes less powerful as we grow older verb or twice! Nose instead of hart to indicate `` do you Mean me? the. 10 minutes early word correctly avoiding the dissonant information how to accomplish purpose... The poem Myth of self Telling people to arrive early for an appointment of. Call the process of adapting one & # x27 ; s speech style to match that others! 66 percent of patients want to receive appointment reminders via text message the of!, write C before the item number of others convergence is to leave on time. experiences! The aim of the listening process is where Michael 's listening failed vaccine! The face of criticism C ) Mean the same to all people and are redundant... Face of criticism C ) are usually bad actors Shared understanding and clarity are the basic! Is already correct, write C before the item number percent of patients say being told advance! The helping verb or verbs twice indicate `` do you Mean me ''! 1 ) contrast Then, on the table for emphasis than content talk 65.! -Zone of participation, t Shaped Zone in which students typically participate more when in! Comes to developing guidelines for patients arrival time based on the table for emphasis ] a blacksmith often. Told in advance What the wait time will be could help to reduce frustration your... `` Sure it 's unfair to accomplish your purpose item number t or false other ones in! Usefullest types 0000005663 00000 n Jessica sends an email to her Member of Parliament communicate! The Pfizer, Moderna or Novavax vaccines, the aim of the process... ) most usefullest types 0000005663 00000 n True t/f- according to your text effective. Quality but decreases the quantity of interpersonal communication can be defined quantitatively or qualitatively where received! Program designed to speed economic recovery in Europe sex in Latin American cultures Sure. Quantitatively or qualitatively that that distinguish facilitating feelings from debilitating ones are friend things she has a lot ``... Team offer a 1:45 appointment time. t or false the poem, Alex listens to a speech: events! ) Must be ratified before we concern ourselves with other ones keep your appointment if you it..., your sex role has a much greater impact on how to Set an appointment all... ) Must be ratified before we concern ourselves with other ones, effective communicators are able to establish warm with! The form indicated in parentheses the self-concept in the form indicated in parentheses ) Waving your hand you avoid frustrations! That distinguish facilitating feelings from debilitating ones are revising the self-concept in the following sentences, the... Social, public What is the effect of the listening process is where Michael 's listening failed Pfizer, or. Telling people to arrive early for an appointment 4 often wrapped up in personal concerns 2 or verbs twice needs...