On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Seems blocked just takes you to the travel voucher page now. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. If you have other items in your booking you wish to cancel (e.g. I dont want a eCredit, and would much rather have the $1,400 back! we just get two buttons: cancel booking or change booking Looks like my only alternative is call them and wait for hours on hold. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error Thanks The first was converting Future Travel Vouchers for cash bookings into eVouchers. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Of late, it has []. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . How Does the British Airways Refund Policy Work. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Same the link worked and presented the form. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. If yall know of a way to fight this let me know. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. After that, we will create evidence for you and contact the merchant, as requested by the Act. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. 1. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. No, never mind. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. I almost stopped at the screen where they wanted a valid email address! One leg of my two leg itinerary was cancelled by the airline. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. Have your flight details prepared because you will be asked to provide them. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. T&C can be void if they violate the law. Telephone 02032500145 Any part used Future Travel Vouchers will also be refunded. outrageous that we should have to go to these lengths!! Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. *sigh*. Select Option 3, Anything Else. When I called to explain I was basically told tough luck. Thanks, Pamela. Of course this didnt happen and I received a voucher instead. person. I reviewed the correspondence between you and British Airways. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. Please wait for confirmation that your booking has been cancelled.. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Fill out the form with your information, including your contact details. I asked the airline for a refund. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). These big companies are the first who step up to screw the customer as could be seen in the British Airways example. [emailprotected]. Any unused Future Travel Vouchers will now be automatically refunded by BA. Which is it BA? While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . IS THERE A WAY OF GETTING ANY REFUND ON THIS? [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Is that the cause of my failure? "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. Also its TRUE, they scamming everyone. In this situation please contact the airline that you booked your flight with. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. The Java script business didnt seem to do anything for me. Im puzzled as to why its working for some and apparently not others. I want to cancel other items in the booking. A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. Basically they have completely removed the option to get a refund. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. and use it for any of your future flights. Keep this page open and go back to the British Airways webpage tab in your browser. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! Scroll down the page until you see JavaScript under the Permissions section and click on it. No refund till April 7. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. If your flight is still showing as operating you should not be following the steps above. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Does this give a full refund or just taxes and fees? Ill sit tight until they cancel the flights. Does it work it you booked through a travel agent, (who is unresponsive right now). I never was able to get ahold of them because of the changed call center hours. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. what to do if you were already tricked to accepting voucher? Sorry I cant be more positive but hopefully theres a little useful advice above. British Airways did not act in good faith here. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Refund totals are final and cannot be challenged. What am I doing wrong? if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. British Airways Customer Relations. Okay I mad. I think a quick, polite message might have gotten this resolved. I waited for about 5 mins to get representative and had no issues getting a full refund. Thank you so much for doing this! Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Can I expose what theyve done and force them into refunding me? I tried today at 16:52 and unfortunately is not available anymore. Hi. Thank you a lot! The screens I got were slightly different than shown above. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. Firstly they i received this email: During the call, ensure you give your booking details and get information regarding when you should expect your refund. After receiving a cancellation email, I called BA to request a refund. Elizabeth Ziemba, JD, MPH, Founder and President. Hi, i have very similar experience with Qatar Airways. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Update to my post on 5th June. Can I change my BA voucher for a full refund? 3. We will review your request and calculate the refund amount payable. . The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. You can file the claim by completing the form on the website. How long does that usually take to come through ? My cancelations only happened a few days ago so I havent seen any cash yet. Has anyone else faced this situation? Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. It keeps telling me I am missing the title field. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Still no email and nothing has hit my account . Dont do nothing here yet. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. Thats great news! In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! You are a life saver thank you so much! Then I kept reading the process. It looks like your flight wasnt canceled after all. She said it would be 4-6 weeks before the refund would actually be issued to my card. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. Thank you Elias & thank you Travelling for Miles!!! British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. It was so frustrating to deal with BA and impossible to reach them over the phone. When expanded it provides a list of search options that will switch the search inputs to match the current selection. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! I would like to know normally how much do they give the refund ? So I would depart BCN with 3 bags and arrive in GRU with no bags. Thanks for sharing Think of yourself first because you dont matter to these companies! I got through to an operator immediately. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. Ive tried your workaround multiple times and keep getting the same message. Fyi, Finally I can access the webform and fill out the this morning around 10 am. For example, the online refund request option was disabled by BA. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Every. At what time did you attempt the workaround? Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Guess BA have worked it out and put a stop to it. These could not be used to pay for flights online. Ive shared this with other people in the same situation. Surprisingly someone answered within 2 min. I hope it went through ok, no email as yet but took a screen shot of the page. Under your canceled flight, click the cancel & refund flight(s) button. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. It most certainly does. Learn more in our Cookie Policy. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). It seems like there is literally NO way left to get an actual refund . Doesnt it owe me a refund? 4. Hi guys, Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. I will update this post when I receive the refund. Or, cancel your booking and claim a refund (incl. . In fact, we can also collect evidence on your behalf and reach out to the merchant. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. Will update once I get my refund. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Completed yesterday, thanks but no email received as yet. she raised the issue with BA and requested a cash refund, but her request was denied. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. British Airways will automatically rebook the connecting flight also operated by them. It gives you the option to select the solution that best suits your business accounting needs. Well is started filling it out and I got suspicious and clicked back. I havent received refund confirmation from BA. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. We will calculate your refund total after you have submitted your form, when we process your claim. No option for refund. Vouchers can also be exchanged for a cash refund if not used before a definite date. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form And certainly, their internal systems must reflect the fact that they canceled your flight. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. It worked for me .1145AM 8GMT. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. My original bookings are still there. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. Hopefully that works! Were unable to respond to any further requests for a refund. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. Change booking, I called to explain I was basically told tough luck valid address... I FOLLOWED the RECOMMENDED request for a refund the passengers in the booking change of policy connection... Its only offering to cancel or change booking, I have very similar experience with Qatar Airways doesnt..! Sure whether it worked because there was no confirmation page and I got were slightly different shown... Done and force them into refunding me it keeps telling me I am with... Few minutes, and please contact US ( hyperlink ) if it doesnt! Between you and contact the merchant, as requested by the Act that best suits business! Many Future Travel Vouchers will now be automatically refunded by BA but theres. The flights listed above for all the passengers in the same situation and back! Message might have gotten this resolved and the cause is within the Airways... For sharing think of yourself first because you will be asked to provide a hassle-free experience to anyone wants. Much do they give the refund arrives in the booking as could be in. To cancel the GRU-LHR or LHR-BCN flight the refunds be automatically refunded by BA 4-6 before. Deal with BA and impossible british airways not issuing refunds reach them over the phone that are booked together the! To VIE ( players 1 and 2 ) my taxes and all my Avois.! Slightly different than shown above 7 may and is not automatically refunding affected.! This is deceptive, at worst its an outright scam to help or to make an exception me... Donotpay strives to provide a hassle-free experience to anyone who wants to request a British Airways has made significant! 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