Clear the browser's cache and, just to be safe, clear the browser's cookies, too. After leaving it unheard, Discovery+ support has finally broken the silence and is now seen assuring users that the issue is known and a fix is being worked upon. Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. To Subscribe it for free, follow these steps: First, Download and Install Google Pay. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 16:07. There might be a problem with Discovery Plus, and the devs are currently working on it. You can also try searching for phrases like 'is Discovery+ down' to see if others are asking the same question. If the app is still not working correctly, please contact us via the link https://help.discoveryplus.com/hc/en-us/requests/new so that we can troubleshoot! Close the app. In these cases, the channel provider will need to investigate the issue in order to help resolve it. If you're watching via your browser, try clearing your cache or using a different web browser. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. You can also try to reboot your device, especially when you're using the mobile app. Let's see what you have to do if Discovery Plus is not working. Unplug your Apple TV as well as the television and power source it is connected to. Discovery Plus requires a high-speed internet connection, and the connection has to be solid. If you verify a healthy Wi-Fi connection and are still having playback issues, follow these steps: It is important to note that if you are experiencing buffering, freezing, black screens, or fuzzy video quality, it may be due to a variety of other issues. Qwest TV and Vivaldi Channels Removed. So because of this, I have to scroll through all these random shows to get to the ones I was actually watching. These issues could be due to a problem on your end or with the Discovery Plus servers. Check Discovery Plus Servers. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.) Offers a solid set of security features, unlimited bandwidth, and a no-logs policy. Redeeming a discovery+ gift card, voucher or promo code. Check if Discovery Plus is down for everyone or just you. Internet problems can be caused by network connectivity issues in your home network, problems between your internet service provider and the Discovery Plus servers, and problems with the Discovery Plus service itself. Discovery+ has quickly become a streaming giant since its inception in 2021. Just in case you're trying to get your head around why Discovery Plus isn't working for you, find solace in the fact that you aren't the only one facing issues with the streaming service in the past couple of hours. We are aware of this and are currently working to resolve these issues. Internet problems can be caused by network connectivity issues in your home network, problems between your internet service provider and the Discovery Plus servers, and problems with the Discovery Plus service itself. If you are not streaming on an Android device, the cause could be a DRM error. I notice the roku made an upgrade that day, all my other apps work but discovery plus wont work, keep telling me something went wrong, try again, error. For information on the new Warner Bros Discovery, please visit Warner Bros. That problem may be too new to have been reported on social media yet. However, many TV providers require you to sign back in more frequently than others. Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. Cable programmer Discovery launched the service with two tiers -- $5 a month with. This puts us and our App partners in the best position to grow the services a. 6.4K subscribers in the DiscoveryPlus community. Restart your router if needed - unplug it and plug it back in again after a couple of minutes. Discovery Plus is a major streaming service provider that markets products and services at discoveryplus.com. You will typically need to turn your equipment off, unplug it from power for a few minutes, then plug everything back in and turn it back on. Discovery. To do so: If you are experiencing issues finding your shows or saving new shows to the My List section on Discovery+, follow these steps: If you are using a Roku streaming device, you can also try deleting and downloading Discovery+ to your Roku again. Many have a restart option alongside the power off option. Check if Discovery Plus is down for everyone or just you, Swansea University, Staffordshire University. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For help identifying this type of subscription channel, read the detailed article aboutremoving a channel. It is because when you launch this app on FireTV it will ask for the username and password that you get from your provider. Use the instructions below to cancel your Discovery Plus subscription if you signed up using Apple TV: Open the Settings menu of your Apple TV. Follow the prompts on your computer, laptop or mobile device to sign up for a discovery+ subscription. The above graph displays service status activity for Discoveryplus.com over the last 10 automatic checks. If you're struggling with the Roku app, try watching through your web browser or your smartphone instead and vice versa. You have to complete the process within the first four minutes of the promo or the show. Register Your Account. The developer provided this information and may update it over time. Safety starts with understanding how developers collect and share your data. Hi Autumn, this is not the experience we want you to have! BTW, with Discovery Plus, there is no option to Remove the Channel, only manage subscription, so I cannot remove the channel and add it back. First, make sure your Internet connection is up and running. discovery+ app issues on a Samsung TV or projector, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, Do Not Sell or Share My Personal information. You can rectify these issues without the need for Discovery Plus customer support, but you need to know the problem so you can potentially fix it. If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see theRemove channeloption. Disable video enhancer and vibrant color effect. We have tried pinging Discoveryplus website using our server and the website returned the above results. If you receive this message on your Android device, it is most likely an issue with the vibrant color effect or video enhancer settings. Check your internet connection. If you aren't connected, follow these steps to fix the problem and try accessing Discovery Plus after you're back online. Re: Can't log into Discovery Plus Log into your Roku account via https://my.roku.com/account/subscriptions. Enter the email address you have registered. Due to Discovery's use of bitrate streaming, the quality of your playback experience is dependent on your internet connection. Are you saying I have to cancel my subscription, then delete the channel, then add the channel, and resubscribe again? I spent the next 10 days trying to get ahold of Discovery Plus Customer Support, to ask them to cancel the subscription, since there is no way to unsubscribe online.They finally responded, saying I would have to unsubscribe using my Roku, since that is how I signed up. It might be that the service is down, but it could also be something haywire on your side of things. Try using Discovery Plus on a different device. Families Marriage UK-12 Start Watching Featured Operation Lost Boy The Devil's Academy Aussie Gold Hunters Murder Under the Friday Night Lights The Woodland Workshop sMothered Turbo Pickers Dirty Jobs The Crimes that Changed Us Wheeler Dealers Continue Watching Live Sport Try signing out of Discovery Plus and signing back in to see if it fixes the problem. If youre trying to stream over Wi-Fi or a mobile internet connection, switch to a wired connection if at all possible. Close Discovery+ on your device or web browser. If it does, then your Wi-Fi or mobile internet connection needs to be improved. First, try clearing the cache and data for the app and restarting your device. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Discovery Plus not working on Samsung TVQuick and Simple Solution that works 99% of the time. If you are asked to fill in login details, do so, otherwise, you jump straight to step 3. Why. While many things can cause Discovery Plus to stop working, the two most common issues are internet problems and software problems. Discovery+ allows for four simultaneous streams per account. To clear cache and data, open the Settings app and navigate to . Step 3: Press the Rewind button two times. Discovery Plus app not working on Firestick, Samsung Galaxy M30s users report freezing, auto-restarting, & motherboard failure, repair required; other devices affected too, [Updated] Google Pixel Android 12 beta 1 update issues: Starry animation, apps crashing, grey dark mode, double-tap on back, & more. If you're using the app you can go ahead and close the app and relaunch it. Step 3: Select the app and then press the 'Delete' button. Must Read: Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Heres How to Fix It. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. Discovery Plus app keeps cache data for all the shows or saved documentaries you watch. Please contact us via Live Chat for a faster response. Move your streaming device and wireless router closer together if possible, and remove any obstructions you can. On a web browser, go to Account > Cancel > Cancel Subscription. It is resulting in Discovery Plus app crashing issues on Roku and Fire TV stick. Discovery, Inc. entered the streaming foray in Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. How to Fix It When Discovery Plus Is Not Working, 502 Bad Gateway Error: What It Is and How to Fix It, How to Tell If a Website Is Down for Everyone or Just You, 404 Page Not Found Error: What It Is and How to Fix It. Although your internet might be working, it could be that you've reached a network bandwidth limit, or something else might be going on. Your device may need an update. Try a different device. If the TV trick doesn't help, restart/reset the device you're using. How to Fix It When a PS5 Controller Won't Charge, How to Fix It When a Windows 10 Microphone is Not Working, 502 Bad Gateway Error: What It Is and How to Fix It. Then restart your device from Settings>System>System restart. Frequently, apps experience malfunctions or crashes due to an accumulation of cache files. Restart your device and/or reset the router. I did not cancel it. Ashutosh Dubey May 19, 2021 Apps, Bugs and Issues, News, Smart TV, Standalone. Getting both of the ad-supported versions totals $14.98 per month . Relaunch the Discovery+ app and try to play the content again. Reopen the Discovery+ app and try to play the desired content again. Check for updates. There is NO password that works when I reset my password, having it sent to my email account, I can reset the password, and have that password work on my computer, so I can view Discovery Plus on my computer, but that same password does NOT work using my Roku so I can't watch it on my television.I am at a complete and utter loss. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? Trying a soft reset (unplug Roku for 60 seconds and then plug in) and no luck. Is Discoveryplus.com down for you right now? Go to the apps rail, select discovery+, and then select Sign In. If it works properly on another device but not your streaming device, try these steps to fix the issue: If this does not rectify the situation, you will need to reach out to Discovery's customer support with information regarding your streaming device, the app version installed, and the current system installed on your device. Remember User ID. Update your device. If you're trying to watch Discovery Plus and the service keeps freezing or crashing, it can be incredibly irritating. Check your internet connection. Restart the device. It's f**king ridiculous and makes the experience so frustrating. If youre using the web player, you can instead clear the browser cache of the web browser youre using. Contact customer services. You can watch lots of great discovery+ TV, including: Bingeable box sets Exclusive originals Fascinating true-crime Its pretty annoying :(. Uninstall the Discovery Plus app and reinstall it to see if that fixes things. His ideology exhibits a blend of hard work, with fun. Here's How To Fix It, How to Fix It When WhatsApp Isn't Working, How to Fix It When Facebook Dating Is Not Working, How to Fix It When Microsoft Edge Is Not Working, 9 Ways to Fix It When Android Auto Is Not Working, How to Fix It When Disney Plus Is Not Working. Start by checking social media, as other viewers may have already complained. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Find the "Account" section at the top and click on the "Add-ons & apps overview" menu item. Check our help page for step-by-step instructions on how to change your DNS. I work the problem directly with discovery+ help by putting a ticket report of the problem and submitting photos of the message. When you make a purchase using links on our site, we may earn an affiliate commission. As of October 2022, you can subscribe to Discovery Plus for $4.99 per month with limited ads, or $6.99 per month with no ads. You can even try uninstalling and installing the app again. Also, a lot of the time show that I have not watched will just appear in my continued watching. Choose Account from the drop down menu. If other channels are working correctly, and you only experience this issue on the Discovery+channel (app), that is likely an indication that the issue lies within that particular channel. Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. Zak Bagans and his crew investigate the most haunted places in the world. Apps are retired in order to help us focus our resources on further developing and improving the user experience on current and future devices. Step 2: Press the Up arrow one time. Here are the reports of what people have been facing. Select Manage Devices in the account module. Change your email address. 8. Technical Issues Discovery Communications Getting Started Frequent Requests to Sign-In or Link TV Provider We do our best to keep you logged in as long as possible so that it isn't a hassle to watch your favorite programs. There's something for everyone! If youre using the Discovery Plus app on a phone or streaming device, fully close the app and restart it. It's a long shot because this is typically a marketing page for the service, but if you're still not sure, it's worth looking. Rating 4.9/5. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. 8403 Colesville Road Discovery Plus uses adaptive bitrate streaming, so the quality of the video is reliant on your Internet connection speed, so it will change with any fluctuation. Here's how to tell. This is done as follows: Go to www.discoveryplus.com/link in your browser, either on your phone, tablet or computer. Turning off the feature will stop the device from narrating or announcing the names of everything t, TV or projector displays an error message. Try another device. The following troubleshooting tips apply to a variety of devices that allow you to stream Discovery Plus, including the web player on PC and Mac, and the Discovery Plus app on various platforms like phones and streaming devices. Copyright 1995-2023 SAMSUNG All Rights Reserved. It's helpful to know where the problem lies. Server is up. Reopen the Discovery+ app and attempt to watch the content again. A total of 70 votes cast and 25 users reviewed the website. From there you can unsubscribe from any subscriptions you've made through Roku. Thank you for highlighting this to us. When not researching and testing computers, game consoles or smartphones, he stays up-to-date on the myriad complex systems that power battery electric vehicles . Try playing the video on an alternative internet browser or device. As you check, pay attention to the tweet timestamps to be sure others are discussing an outage on the same day you are. Discovery Plus just points me back to Roku. that's *IF* I get ANY response from Discovery Plus. I need Roku's help, PLEASE. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are numerous ways to confirm if the Discovery Plus servers are operational, and it's worth double-checking before troubleshooting any further than this. For example, check the Discovery Plus app on your phone if youve been trying to stream via the web player on your computer. Roku Community Streaming Expert Server is down. Reboot your network hardware. It's rare, but it could be that malware snuck in somewhere. To do so, follow these steps: Similarly, you will need to restart your device if you have these issues on an iPhone or iPad. I contacted discovery plus help and they have been trying to help with the instruction of (uninstalling discovery plus, clearing the roku cache, unplugging and plugging back on, reinstalling the discovery plus), I did this like 5 times since monday and it wont work, can anyone please HELP?? If you're trying to watch on a TV or a streaming device, turn it off and back on again. Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek. 2.5 Mbps: Recommended for SD quality video. Learn how the long-coming and inevitable shift to electric impacts you. Reopen the app or browser and try to stream again. In both instances, refer to the resolution procedure described in the sections above. Please contact us using the link provided and select Submit a Request and we'll work to troubleshoot the issue together. Roku should just fix the problem with Discovery, and automatically re-add the channel, if that is, in fact, what will fix it. Try signing out of Discovery Plus and signing back in to see if it fixes the problem. Open the Discovery Plus app. Did you get a resolution to this issue? When things go wrong, the Twitterverse knows. Method 3: Clear Cache Data. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps. Contact your internet service provider. The only way I know to fix the issue is to close discovery+ and restart it. If you purchased Discovery Plus through your browser, follow these instructions to cancel: Sign in to your account at discoveryplus.com Pick "Account" from the drop-down menu On the "Manage. Hi Chelsea, thank you for leaving this feedback for us. If none of these steps have worked, it's time to call your ISP for help. Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. If you do not see an email from discovery+ in your inbox, please check your spam and junk folders. Contact discovery+ | Stream TV Shows. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Leave the devices disconnected for a minimum of two minutes. Video Streaming App Website Something else. Planet,. If you've chosen the ad-supported version of Discovery Plus, you may have already encountered those pesky video player crashes while you're on a commercial break. If your app is up to date and the problem persists after clearing your local cache, you may need to delete and reinstall the app. Restart your device. Any ideas? Is the network blocking Disney Plus. In fact, uninstalling and reinstalling the app doesnt work either. Select the account you want to cancel. If none of these fixes have worked, contact Discovery Plus customer services. When Discovery Plus became available, I signed up for the 7 day free trial, using my Roku, or so Discovery Plus tells me. Make sure your Internet connection is working again and retry the Discovery Plus app. Discovery Plus currently costs $4.99 per month with ads or $6.99 without ads and accounts for the bulk of Discovery's streaming sub total, which the company reported to be 22 million. So, if you are going through any issues with your Internet speeds, even if we're talking about a fluctuation, you're going to notice that when streaming on Discovery Plus, as you would on any other service of this kind. (I'm using smart TVs) This happens every single time I use it and doesn't occur with my other streaming services. To solve issues with playing content: Double check that your connection to the network is stable and active and that your internet service provider or mobile network is working properly. For example, connect a desktop or laptop computer to your router with an Ethernet cable, and check to see if Discovery Plus works. If you encounter issues with the Discovery+ app not loading or consistently crashing, try these troubleshooting steps: This procedure should also be followed if the app crashes during commercial breaks repeatedly. Check your connection to make sure its working by loading a web page or using another streaming service and that its fast enough by using a speed test service. Common causes for these issues on Android devices are video enhancers or vibrant color effect settings. If you're still experiencing video playback issues, please try the following steps, in this order: Close the discovery+ app Turn off the device you are using to stream discovery+ Turn off, then restart your internet modem and router Power your device back on Open the discovery+ app Restart your router again and power the device back on. Discovery+ appears to be affected in more than one way and the ongoing syncing issue with the Samsung Health app corroborates it. Please. Download the Discovery Plus App. Get the Latest Tech News Delivered Every Day. Contact your provider, and ask if your service has been limited for some reason or if it's suffering from connectivity issues. Your switch Pacific time ( UTC/GMT 0 ) | Current server time is 16:07 submitting photos of problem! 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