If you want to continue enjoying your Fitbit, you have to buy another one. Good luck and keep us posted. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. New. How do I get my Fitbit repaired or replaced under warranty? I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. Buy Risk Free! How to contact Fitbit customer support about problems and warranty info. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Fast shipping Same day shipping if ordered by 1PM Pacific. How do I turn off and shut down my Fitbit? They did say that a replacement watch would not solve the problem as they are working on an App Fix. If you want to cancel, there's no fees or hassle. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Save my name, email, and website in this browser for the next time I comment. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Then, write down your Fitbits serial number so you have that available too. The membership will be linked to your Fitbit account. Please check that the email youve entered is correct. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Shop Now Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Lets fix it! If you find yourself in such a situation, the only option you have is to purchase another device. How do I get it replaced under warranty? Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. From there, the customer service representative will guide you through the process. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Use Discount Code: NOFEE at Checkoutfor FREE Activation! New. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Which Fitbit model is this happening to? If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Fitbit warranty. Got a new or replacement Fitbit? Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). My fitbit screen went blank. Works on basically any plastic screen but please use at your own risk. Neither does it manufacture replacement parts. Thank you. Save 5-15% when you bundle. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . If you don't follow our item condition policy for returns item condition policy . Something went wrong. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. And then, it started more lines and later it shut automatically. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Functions: All system functions are working 100% on this device. We use cookies to make wikiHow great. Lets fix it! To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). It's more like Eskom - it's great if it works but you know you can't trust it. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Lets fix it! You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. belongs to the buyer, not you. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. AKKO insurance is cheaper compared to competitors and more friendly. Free delivery for many products! Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. Looking for Fitbit's return policy? This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Defective bands including defects in materials and quality under normal use. *This open box product may have visible dents or scratches. Ver ms detalles. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. . If you received yours as a gift, the warranty belongs to the buyer, not you. Fitbit app not showing readiness scores or score isnt correct? See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. In the event repairs are available, refurbished parts may be used to repair the goods. You also need to confirm you have not breached any warranty conditions. This refund applies to all Fitbit Ionic watches, even inactive units. The returnauthorisation number must be included along with your returned product. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. New York, Fitbit offers a limited product warranty. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Any other toothpaste will be fine as long as it isn't gel. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Get your first month foronly $1 with code: SAVESign Up Now. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. . You may even be eligible for an extended warranty replacement. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Add a copy of your original purchase receipt to your shipment. To create this article, volunteer authors worked to edit and improve it over time. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Oops! If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Include your email address to get a message when this question is answered. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store It kicks in after the manufacturer warranty and could be worth a look. 2.5D rounded edge glass for comfort on the fingers and hand. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Free shipping for many products! If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. 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