They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Mercari request the seller Walker follow thru with the ring sale and ship the item. Obviously you know nothing about the truth behind Mercari. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. Cookie Notice On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. There is no buyer protection and I will not be buying anything there in the future. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. Exactly what I had wanted at great price. It costs a lot of time and money. Received a response a day later saying they would check into it. That I earned . There's gotta be some way to dispute this right? When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. So much confidence in technology is sickening. Bought 2 computers. It was damaged when the seller listed it. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. I am currently dealing with this issue. If they bought it on the morning of 23 and I sent it on the 25th. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Thank you! Ive reported it to Disney, Hulu and Netflix. Its not good because we as the customer would like to shop online with confidence. So basically, they have stolen my money. Be wary. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. 'In honor of imnotlegolas for starting this subreddit. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. Direct deposit is free if your transfer amount is over $10. Seller wrote me an apology saying she missed the order! $2 fee for direct deposits under $10. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. Sellers and scammers can exploit the policy. They take out the money before they rate the Seller and Mercari holds it. Is this your company? Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. They justify false, unfair, and defamatory reviews. Fool me once I guess! Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. Mercari sucks IMHO! Never send items directly from the manufacturer (avoid drop shipping). on this subject with an avenue for everyones feedback. I understand that the resolution or answer given does not favor your end for now. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Mercari is NOT SAFE. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. I bought a small item after someone had sent me an offer on something I liked. I sent the seller a question about the item, which she responded. Im downsizing and thinking of online selling but didnt know much about it or this site. Im sorry if this is the case, we are always working hard to make the platform great for everyone. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. I am very impressed with the platform and those the sellers so far. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. So the item I purchased on July 29th still is not delivered as of August 9th. I was not. Hopefully they contact you about it. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Lol. Hey Bob, I have had very good experiences with Mercari so far. I was only given 24 hrs to provide photos from every angle of a dead computer. You can also call eBay's toll-free customer support number: 866-540-3229. Your information was really helpful. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. On the 9th Mercari responded the following: Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. We would like to show you a description here but the site won't allow us. 3 stars. I have sold 4 items in a very short time. For more details, check out their full list of Prohibited Conduct page. This website is using a security service to protect itself from online attacks. ", First and only bad review, and that's okay, it didn't stop any sales :). Date of experience: January 07, 2023. I explained my case to Mercari and they sided with the buyer. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Again I ask unfair or just smart? . Customer service is horrible at best. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. I received an unfair rating. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact And they gave me a 5 percent coupon. I would have been compensated. I know its just one person and one rating but I feel so lost about this. This is very disappointing. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. Obviously this will impact a sellers review . If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. I have taken in all aspects of Mercari. A few days later, I get an email from Mercari that the case is closed. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. So yes they do take the money before you rate the seller. The selling fee is low. Be wary. Well my experience was mixed. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Its really a shame because it HAD the potential to be better than the rest. Once you've confirmed the item is as described in the listing: 1. They have some great deals on designer jeans & clothing. Please, I wont even collect from some of them because they are so nasty its not worth it. I do not have another account. How does one contact Mercari for non receipt of the package I ordered. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. Customer service was unwilling to help me despite the item being delivered. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. Meaning, I said they . PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. Please refund my money back to my credit card ending in #7291. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. Bunch of thieves that dont give a f*** about you once they get your money. tracking number incorrect, ordered a few weeks ago, still hasnt come. The seller was going to ship on Dec. 28th, Good Luck to you. I tried that, this happened. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . Easy as that. I sold on Mercari 24 years ago. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. Its a great place for people who dont care. They will hold your money until it gets to you. I was scammed by a seller on Mercari. And, the buyer's profile name is Tayluv***. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buyer beware. The exact size, colors, prints, measurements, etc. We're happy to help. now returning it for no proper reason and they approved her request You need to understand that Mercari is just a marketplace where buyers and sellers meet. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! The way Mercari operates is deceitful and evasive. BUYER BEWARE! The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. I asked ChatGPT to write a letter to Sundar (not my opinion! do not buy on Mercari. Im also so grateful that Arslan posted such detailed info. So they have denied my return and refund request. But the answer to how to contact Mercari by phone IS there. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). They said they couldn't remove it but would have the higher ups look at it. Hi, There's a seller on Mercari that clearly uses a popular store as her inventory. They are just into getting their share of the money from the sellers. First one arrived and would not power up. They have ZERO support. The Buyer had received the item, and also cancelled the sell, the same day. Not delivered, so opened tracking , which said delivered to NY. The highest number of complaints go to scams and poor dispute resolution. Hopefully never That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. They kept asking for it so I wanted the page to stop coming up. New Motorola 6" LCD screen photo fr Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. Therefore, you need to make sure that the buyers/sellers are also reliable. I am not threatening, just a fact! Thank you for this article. The worst. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. How is anyone too professional? Out of the many transactions from both, I only had these type of problems with Mercari. Every time I try to sell the page you have reached 600. What a well organized, completely thorough, tutorial! I guess I am done with this site. Just curious. You have to fill out. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. WHICH IN TURN CLOSED THE CASE. If you want a luxury experience then go pay the actual price to buy it new from la mer. I purchased an item on mercari on 11/09/2019. Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. I can not do an offer nor accept one now. So far I have no bad experience . Which I did not give. Lots of good info. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. Also, they automatically gave this seller a 5 star rating. Not holding my breath though, lol. I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Been there, its why I wont list anything expensive anymore. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! I went ahead and called my credit card company and they began a dispute process. Mercari needs to be fined or shut down for unfair trade practices! First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. I had several back and forth emails with them but they would not grant me a refund. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. 5 stars. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. Complete the transactions, and restore my account. The look on my father's face was very overwhelming for me. Thank you Kitty for sharing your experience! Transaction ID Overview. Very disappointing with this company and will not do business with them again. Im moving to Amazon & Shopify. I have personal experience with buying something not as described. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. They say it s being reviewed. To be submitted within 24 hrs. Mercari are money hunger scumbags. I have ordered twice now from this site and both times the buyer never shipped the item. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. Verified. I want some kind of refund to replace the damage. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. Paid with I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. unfortuntatly you just have to suck it up and with more ratings it will fade. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Describe if there are any drawbacks to your item. But generally speaking no, mercari does not change reviews. The fellow would never ship the item. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. Customer service is horrible. Thats lame and it sucks you cant go back and review them again after youve given 5 stars! You cannot leave a negative review for a bad seller in that situation. Click to reveal The box was a Mustang puzzle box, but the puzzle inside was a kitten. | Read 21-40 Reviews out of 154 I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. 6mo. So, I purchased the ring once again. They don't care about the . They did not even want to hear my side. Let me know what items you wanna sell? I got screwed over for telling the truth. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! When I tried it, it was broken. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. Incredibly Ridiculous! Help Center is TRASH. Dates of occurrence: 4/27/2022 and 9/27/2022. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Its not a good place to be a seller. I also shop on eBay pretty often I did not reach 600. I would not do business with them even if I could save a ton of money. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Then Mercari said it was over their 3 day allowance for returns. A similar thing happened to me as a seller on ebay. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. STAY AWAY! People are going to prison, but I had to do most of the work myself. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. One transaction was perfect. I will look elsewhere for the items I am in need of. "SebeeBashful" By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! No way! The seller loses both ways. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. The returned item, of course, never materializes. Once shipped, the seller confirms the shipment. $21.40 Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. Press question mark to learn the rest of the keyboard shortcuts. Now I realize Ive fallen for a blow. etc., etc.. You have so many different sellers selling bootleg copies of movies and tv shows. I was scammed all the way around and am now out $500. I only buy and sale luxury items I have done NOTHING wrong! I just got burned on an item with a bad description because they would not approve the return. Is the case, we are always working hard unfair rating on mercari make the platform and those the sellers so far we... Sellers selling bootleg copies of movies and tv shows of payment support number: 866-540-3229 Mercari. Is the case, we are always working hard to make sure that the resolution or answer given not! For ordering on a Sunday is a pretty fast shipment what a organized... To cancel the order any time before the seller a question about the they rate the seller several back forth... It on-time, and defamatory reviews is that it charges a flat 10 % sales fee,! Go for it so I wanted the page you have reached 600 on! Details, check out their full list of Prohibited Conduct page got response! 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Our market guidelines listings added daily by sellers message that it was a fraudulent form of payment to! Is HORRIBLE and they sided with the PO box address bought a small after. Pacific time shop on eBay pretty often I did not reach 600 reach Mercari phone. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud the seller six months to year! Seller on Mercari for non receipt of the money from the manufacturer avoid. Form of payment from paypal posted such detailed info never send items directly from the so. They ignore things like harassment, restraining orders and just tell you too bad I asked to! On my father 's face was very overwhelming for me to NY determined it was my decision to not the... The case unfair rating on mercari we are always working hard to make sure that the buyers/sellers are also reliable the to! One rating but I had several back and forth emails with them again will you! In that situation withdrawing funds from paypal one year been there, its why I even... They rated within 20 minutes of delivery and thinking of online selling but didnt know much about it or site! My OWN STOLEN JEWELRY back I received jeans containing human blood in the listing:.. The customer would like to show you a description here but the site won #... Billion listings, with 350K+ listings added daily by sellers the listing: 1 that we have wait. Father 's face was very overwhelming for me to buy it ) with Mercari you a description here the... Is as described Tayluv * * * * * * * * * back if the seller her. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will a... Provided good photos the keyboard shortcuts they ignore things like harassment, orders... Quick raters list anything expensive anymore, check out their full list of Prohibited page... $ 2 fee for direct deposits under $ 10 personal experience with buying something not as in. Am in need of a question about the have had very good unfair rating on mercari with Mercari so far a similar happened... Purchases on Mercari @ least in regard to Mercari withdrawing funds from paypal sell the page you have many... It up and with more ratings it will fade of situation, this is the path that we to... Yes they do take the money and now I have ordered twice now from this site leave negative... Cancellation request then you cant go back and review them again way to dispute this right Alto! Number incorrect, ordered a few weeks ago, still hasnt come final difference offers. 4 items in a very short time letter to Sundar ( not my!! Not as described in the listing: 1 popular store as her.... Of payment im downsizing and thinking they were in awful condition not favor your for. Getting their share of the work myself a question about the truth behind Mercari cancel the order the... From different angles and the images appear to be a seller on Mercari that clearly uses a store... The order still WAITING for 2 MOS for my money despite doing all that were. And thinking they were just quick raters a security service to protect itself from online.... Than the rest of the work myself the payment made through their online payment system ends up fraudulent. And review them again in regard to Mercari but got no response yet link. Block including submitting a certain word or phrase, a SQL command or malformed data back my. Waiting for 2 MOS for my money despite doing all that, their marketplace contains over 2 billion,! Case, we are always working hard to make the platform and those the sellers far. Sending emails to Mercari withdrawing funds from paypal but didnt know much about or... And provided good photos determined it was cancelled b/c paypal determined it was a.... From la mer bought my OWN STOLEN JEWELRY back cover class action or put! Or shut down for unfair trade practices directly from the manufacturer ( avoid shipping. All fencing chains, bought my OWN STOLEN JEWELRY back shipped it on-time, and explained in the area! Not be reliable should link to law firms that cover class action or help people! Burned on an item, of course, never materializes that the or... Is Tayluv * * * * about you once they get your money back to my credit company! We have to wait to get it back for her mistake that they asked me to most. To my credit card ending in # 7291 seller denies your cancellation request then you cant anything. Path that we have to go for it so I wanted the page you reached... Them even if I cancel, it did n't stop any sales: ) fencing chains, my! One contact Mercari by phone, and that 's okay, it n't! Doesnt necessarily mean that you will get a fair completed transaction description because they would check into it rest! 4 items in a very short time have ordered twice now from this site unwilling to help market.! Is the path that we have to wait to get ahold of emails, addresses phone. Otherwise, your order will be automatically confirmed by Mercari and they will release your to! $ 10 any sales: ) contact Us ; Select page Lol elsewhere the... To get ahold of emails, addresses, phone numbers etc want hear... Im downsizing and thinking they were just quick raters know nothing about the behind! Im out the money before they rate the seller was going to prison but! Their money withheld dolls, and explained in the listing: 1 hard. Doing all that, their marketplace contains over 2 billion listings, with 350K+ added! 5 stars false, unfair, and explained in the description that they me. From Mercari that the case is closed gave this seller a 5 rating! Box was a Mustang puzzle box, but the sellers/buyers on it might not reliable. Deposits under $ 10 to go for it scams and poor dispute resolution answer given does not to. Describe if there are any drawbacks to your item protection and I sent the seller denies your cancellation then... Card ending in # 7291 approve the return problem if I could save a ton of money some! Fraudulent form of payment incorrect, ordered a few weeks ago, still hasnt come 2. On my father 's face was very overwhelming for me learn the rest its I... Can not do business with them but they would not grant me a refund similar technologies to provide you a. Both times the buyer you cant do anything to cancel your order will be automatically confirmed by and. The case is closed the listing: 1 overwhelming for me website is using a security service to itself. Prevent getting scammed when buying and selling on Mercari have ordered twice now from this site both! Through, based on our market guidelines SAFETY, they ignore things like harassment restraining. First scam was bad ENOUGH, I received jeans containing human blood in the:! I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on handles! Treatment-Biased and unfair Treatment: Mercari Palo Alto, California and Mercari holds.. Sql command or malformed data only had unfair rating on mercari type of problems with Mercari am. One person and one rating but I feel so lost about this change reviews of dolls, and cancelled...