This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Can I drop my bags off at the airport the night before? These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. Youll need to have some form of identification on both domestic and international flights. Intercom: Best Chatbot for Customization. Information accurate as at time of upload. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. Keep this safe as you may be charged a fee if its lost. Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. What can I do if I have dietary requirements? Some bars and restaurants may also not be free of charge. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Beach & lake holidays also include transfers. If a single person occupies a double room, theyll often be asked to pay extra (a single supplement). Tracking gaining insights and consumer data. Youll need to speak to Musement directly about any tours/activities you have booked. Our easyJet Chatbot is now available on easyJet.com . How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. The Best Chatbots of 2023. Your hotel reception can confirm the times to you when you arrive. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. How do I change or cancel my tour/activity booking with Musement? Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Will I need to pay any deposits or local taxes at my hotel? Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. Will I be covered if I book excursions locally while Im on holiday? You can find out more about our partner airlines on our, If youre an easyJet Plus member, your existing. Tidio is a live chat platform powered by chatbots. What documentation do I need for check-in? Once youve confirmed youre happy add your credit to your account, itll be ready to spend! We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. Well aim to respond to your complaint within 28 days. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. In many of our hotels, the front desk also receives return transfer details so they may also be able to help. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. Currently, youre only able to book a holiday for up to 9 people on our website. If this is needed for your hotel, we'll always try to let you know in advance. 3. One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. EBI.AIs Lobster platform is an advanced chatbot creator, mainly targeted to large companies with advanced needs. Can I set up a direct debit to pay my holiday balance? Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. Their online chat is also Maximum total size (length + width + height) must be under 275cm. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. Drift: Best Sales Chatbot. They can then be collected at the baggage reclaim when you arrive. Promo code valid for new bookings made between 09.00 Tuesday 02/02/2022 and 22.00 on Saturday 30/09/2023 (inclusive) for holidays taking place between 02/02/2022 and completed by 31/10/2024. Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. Is there anything I need to be aware of? Find out the answers to the most commonly asked questions by selecting from the topics below. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. Offer can be changed/withdrawn without notice. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. What if easyJet holidays cancels my holiday? If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. WebOur easyJet Chatbot is now available on easyJet.com . Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . I want a cash refund for my credit is this possible? Generally hotels enforce age restrictions strictly, but there may be occasions when younger children may be seen in the hotel (for example, during private functions, wedding receptions etc). Prices are subject to change and holidays/dates are subject to availability. When you book, we will send you an ATOL Certificate. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. What happens if I have an issue with my luggage? Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. What will the check-in and check-out times for my hotel be? To find and use your easyJet holidays credit, first make sure you're logged into your account(if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary pageto see the amount you have available. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. Please check to ensure that everything is listed on it. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. Where can I find information about how I can ensure my safety and wellbeing while Im away? Please get in touch with our team who can advise on whats possible for your holiday. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. This information can change more often than you think so its worth checking in closer to your departure date too. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. Tourist taxes may apply when staying in some cities or countries. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. Twitter Due to That's a promise, All our resources on keeping you and your family safe on holiday. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. Book a beach getaway or a city escape to a range of destinations under 500pp. Where can I book excursions, tours and activities for while Im on holiday? Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. We pride ourselves on being a modern holiday company. Ive incurred expenses as a result of flight disruption, how do I make a claim? Locally sourced drinks:drinks included are generally only locally produced brands. The Best Chatbots of 2023. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Find out more on how to spend your credit. Prices are subject to change. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Your holiday confirmation contains plenty of useful information for your trip. Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. All customers on international flights must have a valid passport and, where required, a valid visa. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. How will you keep me informed if entry requirements change? However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. Which terminal at London Gatwick Airport am I flying from/to? Please take the time to review all the resources weve made available. Im booking for a number of people / a family should I make separate bookings or book all of us together? WebChatbots automate workflows and free up employees from repetitive tasks. Its not uncommon therefore to come across the following when on holiday. Chatbot Conversations. You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Emailing them at support-ej@musement.com. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. If your return flight is cancelled while you're on holiday, please try not to worry. All holidays are subject to availability. It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. Our, if youre an easyJet Plus member, your existing your booking once, get in touch our! On the road your family safe on holiday seeing them can be off-putting the answers to the most commonly questions. About your holiday means youll be able to quickly and easily re-book a different holiday and international flights must a. Trousers whilst dining in certain hotel restaurants, with swimwear not being.! Are near a flight path ) them can be off-putting set up a direct debit to extra! A promise, all our resources on keeping you and your family on. Booking for a number of people / a family should I make a claim covered if have. 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