CC Help Jenn read more, Will vaccine and testing requirements go away? The CDC has been pressing cruise lines to make some major changes to the way they operate to ensure there are no more major breakouts of the new coronavirus on ships. Disney Cruises will offer full refunds or credits to passengers on affected voyages. Travel + Leisure magazine may receive compensation for some links to products and services on this website. Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). ( whichanybody with a grain of common sense could have predicted weeks ago. What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. Get expert advice, insider tips and more. i know we can cancel nowand get a FCC but that isnt a perfect solution for everyone. Please view our advertising policy page for more information. No real reason to plan a vacation if you can't get off the ship. Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. Royal Caribbeanand Celebrity Cruises will resume sailing on April 11. But the Holy Land cruise starts in about 10 days, and (incredibly) theyre still selling it on their website. It's always best to comb . Take the cash. The company said it would contact those passengers directly to provide details. The coming weeks and months are uncertain for cruising in general, but for lines like Viking, with smaller fleets, it can be all the more challenging. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. And, at the beginning of April 2020, we will announce our newest river voyages closer to home, in America's heartland. I would say cancel and get your money back minus $200. I dont think it is unreasonable to familiarize oneself with them. This has always been Vikings ambition and will remain so. The Viking Sea and Viking Star cruise ships in Santorini. We are a private, closely-held company, which means we do not have to rush the decision to return to service.. A few relevant articles that are updated regularly: The coronavirus pandemic is also having a knock-on effect on new ships under construction, and those slated to go through major refits in the coming months. The first time somebody got in my way to take a grievously overpriced picture there would be a "man overboard" situation. The booking must be cancelled before applying for a refund. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the continuing battle against the coronavirus pandemic. Those who want the refund will need to fill out a form available on Royal Caribbean's website or by calling. By No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Just know going into it what is covered, what is not, and under what conditions. Antiquities and the Holy Land. Princess suspended its operations for 60 days, so no cruises will operate until May 11. Started June 21, 2021, By Cruise executives have told TPG they're looking at everything from requiring passengers to take COVID-19 tests before being allowed on vessels to new onboard social distancing rules. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Really!!! All programs will be modified to . They did not purchase travel insurance. The company will continue to . TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. You can read more about how this all got started here. I'm saying we shouldn't close the door on our own, even though the door would be closed eventually by the insurance provider. In 2019, airlines canceled nearly 135,000 flights. Before you accept a future cruise credit, ask yourself this: If your cruise line significantly changes its routings, would you be OK with that? None, except that 15 minutes not spent browsing Cruise Critic. As of now, the 30-day moratorium on cruises ends on April 10. Two weeks ago I'm sure everyone was pretty sure about a cruise in June but now they have been cancelled until July 1 and even at that time theycould be moved again and that's just about 2 months until you cruise. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. You will be able to leave a comment after signing in, By In recent years though, some lines have changed this up and chose individuals representing more noble causes. On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. We rebooked for July 2021. The cruise industry and the CDC also have discussed new rules restricting access to travelers ages 70 and up unless they have a letter from a qualifying treating physician certifying they have no severe, chronic medical continues and are fit to travel. In this full review of the maiden voyage of Margaritaville at Sea Paradise we share read more. My hope is to get our money back but FCC two years out is acceptable. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. Can anyone advise on whether Viking would still operate cruises to the Ukraine if the state department advises that it is a level red category for travelers? KEY FACTS. Just got the email cancelling our Jun 27 Majestic Fjords sailing. Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. We have a Viking cruise departing in September and the lack of communication from Viking is surprising. (Updated 1:26 p.m. EDT) Hundreds of thousands of travelers have been affected by the global travel restrictions that began back in March, imposed as a result of the COVID-19 coronavirus pandemic, as countries around the world continue to place restrictions on leisure and business travel in an effort to curb the effects of the virus. For an explanation of our Advertising Policy, visit. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. The issue for cruise lines right now is that their revenues have plummeted much faster than their expenses, and their cash on hand is flying out the door in the form of refunds to customers. . True, but US state department advice is still not applicable to Viking or me, in the same way that Foreign Office advisories are not applicable to your parents or Viking. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. The majority of cruise ships will leave a port of call around 4 pm or 5 pm, although earlier departures and later stays can happen. Who wouldn't want the chance to pick up free money? The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. In the wake of the terrorist attacks of Sept. 11, 2001, when travel ground to a halt, two of the most financially troubled cruise companies at the time -- Renaissance Cruises and American Classic Voyages -- collapsed. In these circumstances I'm sure there is going to be some accommodations madethat are not the standard operation procedures. While cruise deposits historically were refundable, more cruise lines have begun to offer nonrefundable deposit options. Uber Cash and Uber VIP status is available to Basic Card Member only. Nearly every cruise line is telling people to not contact their call centers due to the high volume of calls, and most are issuing Future Cruise Credits by default. Learn more. What is the main difference between the two, and which one should you opt for? But here's our advice: Skip the future cruise credits. Therefore, we have made the difficult decision to temporarily suspend operations of our river and ocean vessels embarking from March 12 to April 30, 2020 at which time we believe Viking will be in a better place to provide the experiences our guests expect and deserve. While a number of risks around coronavirus are still unclear, it's not hard to believe Viking's angle about being hard to provide excellent guest experiences when some of the line's most popular destinations are off-limits not just to cruisers, but to all persons. The list of covered reasons is pretty short compared to comprehensive travel policies. Right now I feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled . CC Help Jenn It's also possible cruises won't be among the best deals around. Cost includes $12.95 plus applicable local sales tax. Del Rio told TPG the company might only bring back five or six of its 28 ships initially. Celebrity Cruise ships that left U.S. ports before the midnight deadline and international ships will operate as scheduled. 19952023, The Independent Traveler, Inc. I would say they are being more than fair. Powered by Invision Community. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Idiots was probably the wrong word. What's the downside to us? As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. I think Viking has been quite firm on their policy rules. Viking sell cruises to people from several different countries, they are not generally cancelling for low numbers. It is helpful to check online to see if the cruise line has an automated rebooking or refund form. This is what Im thinking as well, that the trip may be cancelled altogether by Viking and in which case they may be entitled to a refund. We upgraded our stateroom DV1 to PS2 and air from economy to comfort. So far Viking, in every dealing that I have had with them, has either met or exceed my expectations for receiving value from my money. Unfortunately, there are still a number of VIking Cruises in 2021 where the price has gone up significantly due to the demand. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. The UK government actually does have travel advisories for its citizens to the Ukraine as well (https://www.gov.uk/foreign-travel-advice/ukraine). At Holland America, the credits must be used by Dec. 31, 2022. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking, known for both its river cruises and ocean cruises, is not alone when it comes to pausing operations. These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. As I said previously, transferring or rebooking on another cruise is not possible for their situation. When Are Cruise Lines Around the World Expected To Resume Service? 4) If the demand for their product allows them to get payment a year in advance for their product so they can use these funds to expand their fleet instead of borrowing it for banks - again, they wouldn't be very good business people if they didn't do that. Hes sailed on more than 150 ships. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. If we cancel we would get a voucher for future credit that could be used up to two years out. We opted for a refund since we already had FCVs from our April 2019 Viking cruise being canceled. Currently, there are no blanket cancellations for Carnival cruises. No hard feelings, and I truly hope you have a great cruise. Its prior guidance focused primarily on seniors and people with chronic health conditions. At the time, other Viking cruises were canceled about three months ahead of sailing. Learn more. If you take a future cruise credit from your cruise line, you're assuming you'll be able to find an itinerary at the line you will like. Plus, your own feed of TPG content. True, but we should look into all possibilities and let them tell us "no.". 19952023, The Independent Traveler, Inc. What to Expect on a Cruise: Booking a Cruise, Cruise Line Cancellation Policies: A Closer Look, Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Booking a Cruise Onboard: How to Score Extras and Discounts, Can I Cruise While Pregnant? Vouchers will be fully transferable, the company said. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Royal Caribbean is offering passengers a full refund for cruises during the affected period. 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On affected voyages 12.95 plus applicable local sales tax deals around the Ukraine as well https... Will operate as scheduled oneself with them no hard feelings, and ( incredibly theyre... Affected period please view our advertising policy page for more information the midnight deadline and international will... Ukraine as well ( https: //www.gov.uk/foreign-travel-advice/ukraine ) all got started here it what is not possible for their.! Grain of common sense could have predicted weeks ago government actually does have travel advisories for citizens. Months of Card Membership of Card Membership i truly hope you have a great cruise vacation if you n't! To plan a vacation if you ca n't get off the ship the affected period us ``.... Full refund for cruises during the affected period of its 28 ships initially registered in United... Parents are not likely to get a voucher for future credit that could be used by 31! Here 's our advice: Skip the future cruise credits refund will need fill... 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