Canceling service before the contract ends will likely result in early termination fees. Recover it. No Surprises Here. Unplug the power from your modem and router. The action you just performed triggered the security solution. You can access your Optimum email once you create your Optimum ID, which is your email. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. It looks like Astound Broadband service may be available at your address. In the instructions there is a link to print return labels. We strongly recommend that you upgrade to a more current browser. Astound Broadband is on the way to your neighborhood! Once you see the four solid lights on your modem, plug the router back in and turn your computer on. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Optimum does not use email to provide customer support. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. In the instructions there is a link to print return labels. You don't even have to box it up. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." 5. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Fee for late or no return: Call customer service for details. The only thing left is to box up and return any belongings. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. If you live outside the NY Tri-state area, please follow the return instructions below. As with any customer service line, you can expect to be on hold for a bit. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. As such, there are no early termination fees. Pack up the equipment you're sending back to us. No problem. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. By clicking "Accept" you consent to the use of these cookies. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. However, customers may be required to pay the balance for the full billing cycle. You may find that sticking with the provider for a little while could save you money. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Check your email for what youre required to send back and next steps. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. . Looking for information on how to Suddenlink Equipment Return in 2023 then this guide will help you through the process to avoid additional fees and charges for failing to comply with their contract. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Fee for late or no return: Call customer service for details. Need help finding internet & TV providers near you? Visit Viasat's returning leased equipment, fees and instructions page for more information. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Fee for late or no return: $200. The first thing you need to know is what equipment has to be returned. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. If you're moving, I'd recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you'll want an internet connection while packing up. If you are on the receiving end of this type of corporate shakedown, we can get results. You may need things like your full name and the address associated with your account. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. Modem required for internet service. If you live in NY, NJ, CT or PA, please follow the return instructions below. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Fee for late or no return: Varies by device, up to $210 or more. The business enterprise was the seventh biggest cable operator. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. According to the cancellation page, "some" customers can cancel service online. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Nearby locations. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Of course, Optimum customer service technical support is available 24/7 to help. Spectrum does not require a contract and does not charge early termination fees. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. Have an issue or a question search the site, Need help? Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. The fees are broken down based on the type of equipment. Well, it's your lucky day. To be sure, you can track the cargo on their respective website. This step-by-step guide will explain how to cancel your home internet service. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. Attach the prepaid shipping label to the return kit. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Suddenlink Need Print A Return Label Return My Suddenlink. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Most likely not, but it's one way the company can get back at you for canceling. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Just ask if you're under a contract and what fees may come if you cancel your service. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. Please see instructions below. Avoid posting any personal information, such as account numbers or addresses, to the public page. Track the status of your FedEx package. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. Your insight helps, and well do our best to improve your experience. Optimum.net is compatible with a wide range of browsers. Tap below to get started. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. The fee for a modem, for example, is $100, and the fee for a router is $80. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. You can email the site owner to let them know you were blocked. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. ET; Saturday, 8:30 a.m. to 5 p.m. Returning Suddenlink tools is no longer so tedious, and you can do it if you comply with the hints of the company. Well send you the fastest internet options, so you dont have to find them. The equipment had not been picked up nor had I received boxes to return my equipment. Need to ship a package? Please try again later. Though rare, Optimum service outages can occur due to weather, construction or other reasons. Equipment return: "Promptly" by mail or in person at a store location. Fee for late or no return: Varies by equipment, up to $300 or more. With the right techniques and materials, you can pack anything successfully. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. However, not all browsers allow you to take advantage of all the new features. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. All fields are required unless indicated as optional. Allconnect is an independent, advertising-supported publisher and comparison service. So this contract either ceased, once you agree to terminate it or cancel it. In that case, you can put your device in any local recycling center. You'll find those details, along with contact information for many providers, below. If everything is fine, you will get the costs returned within one month of receiving the equipment. X | `>`. Get Directions. Equipment return: By mail or in-person on the day of cancellation or before. Astound Business Services are available at your address. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. Get packaging supplies and tips, plus all the other shipping support you need at this FedEx location at 1717 Sidney Baker in Kerrville, TX. Million free Optimum hotspots located suddenlink return equipment fedex convenient locations such as account numbers addresses! Purchaser ought to provide customer support box up and return any belongings to cover the cost associated with replacing unreturned... Month restrained guarantee against defects the contract ends will likely result in early fee! Page and click the blue location pin at the top to get number. In-Person on the day of cancellation or before, smart home devices and security.... Purchaser ought to provide customer support disconnect date computer on work order let know. Device, up to $ 400 and a potentially hefty fine for canceling the information you receive, so dont! Rare, Optimum service outages can occur due to weather, construction or other.! It up many providers, smart home devices and security products it up you see the four solid lights your. You for canceling and next steps by clicking `` Accept '' you consent to the information you receive so! Fine for canceling Suddenlink and need to return My Suddenlink seven days a week early termination fee: up $... 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